Banking Branch Manager & Legal Assistant

CHERYL *** Middlesex Street, U. Lowell, GREEN MA *1852

Phone: 978-***-****

PROFESSIONAL SUMMARY

Accomplished and results-driven professional with over 15 years of experience in personal banking, retail management, and legal assistance. Proven track record of leadership, client relations, and operational excellence. Harvard University graduate with a degree in Human Management, bringing a strong foundation in people management and organizational leadership. PROFESSIONAL EXPERIENCE

Branch Manager

Bank of America 2002 – 2017

• Managed daily branch operations, staff, and customer service delivery

• Supervised and mentored a team of banking professionals to meet performance goals

• Oversaw financial transactions, cash handling, and regulatory compliance

• Built and maintained strong client relationships to grow personal banking portfolios

• Resolved customer concerns and ensured a high standard of service excellence Legal Assistant

Jacob Law Firm, Manhattan, NY 2+ Years

• Assisted attorneys with legal research, document preparation, and case management

• Organized and maintained confidential legal files and correspondence

• Coordinated scheduling, appointments, and communications on behalf of legal team

• Provided client support and ensured smooth administrative operations EDUCATION

Bachelor's Degree in Human Management

Harvard University, Cambridge, MA

KEY SKILLS

• Branch & Retail Management

• Customer Service & Client Relations

• Team Leadership & Staff Development

• Cash Handling & Financial Transactions

• Legal Document Preparation & Filing

• Scheduling & Administrative Support

• Problem Solving & Conflict Resolution

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