Social Work & Client Support Specialist
Resume:
Taniecia Horton
Compton, 424-***-****, **********@**********.***,
SUMMARY Dedicated professional with experience in social work, client support, and administrative functions. Proven ability to conduct investigations, assess needs, and develop client-focused plans. Skilled in data management, technical support, and team leadership, with a background in customer service and tax preparation. Eager to leverage comprehensive experience to contribute to organizational success.
WORK EXPERIENCE
ER Children's Social Worker Trainee
Department of Children and Family Services
07/2023 – Present Lancaster
Investigate referrals alleging child abuse, neglect, and/or exploitation by observing the child's well-being and living environment. Interview clients privately in-person; engage various individuals and collaterals, such as teachers, doctors, counselors, neighbors, peers, supervisors, service providers, medical/mental health professionals, law enforcement personnel, school officials, attorneys including County Counsel, court officials, and clergy, through oral and written communication. Conduct home inspections and research existing information on various computer databases (e.g., CWS/CMS, LRS, SDM, JAI, DOJ, Live Scan, CLETS).
Initiate preventative measures to ensure the child remains in the home, develop plans with the client to resolve the situation, or facilitate child removal if necessary, assessing a family's strengths and needs in accordance with Federal and California State laws and regulations, the Core Practice Model (CPM), and department policies and procedures, within established response times.
Determine the validity of allegations by reviewing and analyzing relevant information gathered from numerous sources and collaborating with others to establish whether to promote a referral to a case. Senior Typist Clerk
Department of Children and Family Services
03/2023 – 07/2023 Santa Clarita
Managed clerical duties, typing, and utilized CalSaws (LRS). Provided assistance with MEDS software.
Collaborated closely with Children's Social Workers, fulfilling all their clerical needs.
Input Referral portal information into the Database. Supported CSAT and MATS referrals.
Intermediate Typist Clerk
Los Angeles Department of Public Social Service
01/2021 – 03/2023 Compton
Performed clerical duties, including typing, transferring workload assignments, assisting with case openings, and assigning case numbers. Aided in training new staff on program requirements and provided support for MEDS software.
Managed incoming and outgoing mail and assisted with scheduling appointments through face-to-face interactions and phone calls. Volunteered for projects within the scope of responsibilities. 11/2014 – 03/2018 Tech Support Specialist Las Vegas Asurion Call Center
Delivered service and support to end-users via remote connection or internet using automated call distribution phone software. Gathered customer information and diagnosed issues by evaluating and analyzing reported symptoms.
Resolved technical hardware and software problems, including internet connectivity, email clients, IPTV, and VOIP.
Researched technical information using available resources. Diagnosed network configurations and troubleshot Windows and operating systems.
Installed, configured, repaired, tested, and troubleshot customer devices, including desktops, laptops, and mobile devices, remotely. Trained incoming staff on company functionality, oversaw staff schedules and daily routines, managed service requests, maintained performance evaluations, and assisted staff with customer issue resolutions. Lead Tax Preparer and Office Manager
Liberty Tax Service
12/2013 – 08/2019 Long Beach
Prepared and amended tax returns.
Provided comprehensive customer service, including assisting clients with the Affordable Care Act (ACA).
Managed daily store operations, including opening and closing procedures, scheduling, hiring, and firing staff.
Oversaw budgeting, bookkeeping, and audit processes. Handled financial transactions via cash, check, and credit card. Maintained daily revenue goals and conducted weekly conferences. Performed data entry, 10-key operations, email correspondence, faxing, and scanning.
Installed, configured, tested, and repaired computers and updated software, providing technical support.
Supervised a team of 7, including hiring, training, and conducting quarterly and yearly performance evaluations.
Retention Specialist
Sutherland Global Services
04/2013 – 09/2016 Las Vegas
Obtained client information by answering telephone calls, interviewing clients, and verifying details.
Determined client eligibility by comparing submitted information to requirements and confirmed pricing.
Informed clients by explaining procedures and answering questions. Maintained and improved quality results by adhering to standards and guidelines, and recommending procedural enhancements. Updated job knowledge by studying new product descriptions and participating in educational opportunities.
Accomplished sales and organizational mission by completing related results as needed.
Managed retention-based scenarios to preserve client relationships. Youth Counselor/ Behavior Specialist
GENESIS SNF/ Regency High School
10/2012 – 04/2014 Long Beach
Monitored adolescents around the clock (24 hours). Contributed to an outpatient mental health program, assisting with clinical training and development.
Supported children with integrated services, including field-based mental health, Therapeutic Behavioral Services (TBS), and Connections Therapeutic Services (CTS) programs.
Facilitated the execution of positive programs tailored to meet the individual needs of each child.
Guided children through therapeutic activities and group sessions. Administered minor restraints to redirect children and maintain focus on their individual care plans.
Handled and served residents in a manner conducive to their safety and comfort.
Assisted licensed nurses with resident admissions, assessments, discharges, transfers, and personal belongings management. Performed Activities of Daily Living (ADL) and coordinated scheduling for residents requiring Occupational Therapy (OT), Physical Therapy (PT), and Speech Therapy (ST).
Recorded resident weights, blood pressures, temperatures, pulse, and respiration, and administered skin care treatments as permitted by state regulations.
Received and escorted visitors; collected charts, records, and reports. EDUCATION
Eastern Gateway College
N/A, Information Technology
09/2021 – 2023 Ohio
UEI
Medical Assistant/ Phlebotomy
2013 – 04/2013 Gardena
Los Angeles County of Education (LACOE)
Direct Support Personnel
2012 – 10/2012 Los Angeles county
Long Beach City College
Certified Nursing Certificate
2011 – 02/2011 Long Beach
Long Beach City College
Certified Home Health Aide
2011 – 02/2011 Long Beach
Concordia College Alabama
Bachelor of Arts, Sociology
08/2002 – 05/2006 Alabama
Vista High School
Diploma
1999 – 06/2002 Lynwood
Registered Tax Preparer
California Tax Education Council (CTEC)
12/2013
Medical Assistant/ Phlebotomy
UEI
04/2013
Certified Nursing Certificate
Long Beach City College
02/2011
Certified Home Health Aide
Long Beach City College
02/2011
CERTIFICATES
Lashawn Lenbird
SCSW, Coach Developer, Vermont Corridor Office
Collaborated professionally in a supervisory capacity during tenure at the Department of Children and Family Services.
REFERENCES
Laurie Gayton
Owner, MD Tax
Maintained a professional client-provider relationship for tax preparation services.
Davanna King
Owner, Big Poppa Royal Learning Center
Engaged in a professional capacity related to educational support services. Tabitha Jacobs
Supervisor, Asurion
***************@*****.***
Worked under direct supervision, receiving guidance and performance feedback.
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