Customer Support and Operations Coordinator
Resume:
Samantha Taylor
Reliable and detail-oriented professional with a strong background in
customer service, team support, and maintaining high standards in fast- paced environments. Known for excellent communication skills, problem- solving abilities, and a positive, approachable attitude. Experienced in handling customer needs, training team members, and managing multiple responsibilities efficiently.
Seeking to transition into a remote position where strong organizational skills, customer support experience, and the ability to work independently can contribute to team success.
Lawton
73507
********.**********@*****.***
Experience
Janitorial
Kohl's
June 2025 - Current
• Ensure a clean and welcoming environment while supporting overall store operations
• Assist customers with locating merchandise and resolving questions
• Provide friendly, approachable service to enhance customer experience
• Collaborate with team members and management to maintain efficiency
• Balance multiple responsibilities in a fast-paced setting Ads Rater
Telus International
2022 - 2024
In my role, I conducted comprehensive evaluations of advertising campaigns for high-revenue organizations, with a focus on identifying strengths, inefficiencies, and opportunities for improvement. This involved analyzing content quality, messaging effectiveness, audience engagement, and overall production value. By providing structured, objective feedback, I supported companies in refining their marketing strategies, enhancing brand presentation, and optimizing the impact of their advertisements. My contributions played a part in helping these organizations maintain high standards in their promotional efforts while continuing to deliver consistent, high-quality services to their target audiences. Manager
Griff n bar n grill
March 2022 - July 2025
As a Manager, I was responsible for delivering an exceptional customer experience while overseeing daily restaurant operations. I ensured high levels of customer satisfaction by promptly addressing guest needs, resolving concerns, and creating a welcoming, service-focused environment. My role included coordinating front-of-house operations, effectively communicating between customers and kitchen staff to ensure accuracy and timeliness of orders, and supporting food preparation when needed. I managed customer transactions with precision, handled billing discrepancies professionally, and maintained a high standard of service throughout the dining experience. I also prepared and served beverages, including mixed drinks, while ensuring responsible service and positive guest interactions. In challenging situations, I de-escalated conflicts with professionalism and maintained a calm, customer-first approach when assisting unruly patrons. Additional responsibilities included training and supporting staff, managing payroll, overseeing cash handling and register accuracy, placing and organizing vendor orders, and negotiating pricing to support cost efficiency. I maintained cleanliness and organization throughout the restaurant, assisted with dishwashing and table maintenance, and ensured smooth closing procedures at the end of each shift. Throughout my role, I consistently prioritized customer satisfaction, team collaboration, and operational efficiency to create a positive and reliable dining experience. Core Skills
• Customer Service & Client Support
• Written & Verbal Communication
• Time Management & Task Prioritization
• Problem Solving & Troubleshooting
• Team Collaboration & Training
• Attention to Detail
• Adaptability in Fast-Paced Environments
• Organization & Multitasking
• Conflict Resolution
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