Administrative Project Management & QA Support

JESSICA ROSE AKKARI

Lodi, CA • 916-***-****• ********@*****.***

PROFILE

Administrative professional with nearly 25 years of well-rounded experience in project management, engineering support, operational support, client relations, and human resources. Able to quickly adapt to and learn new systems or methods while thriving in both solo settings with individual responsibility and team environments with shared duties. EXPERTISE

Contract Documentation

Project Management

QA/QC Management

Safety Compliant

ISO 9001 & 13485

Human Resources Administration

Client Relations & Customer Service

Scheduling & Calendaring

Data Management

Insurance Verification

Bookkeeping

Provide subject matter expertise and operational or administrative support to project and program managers, resulting in faster and more cost-effective completion. Collaborate with leadership and colleagues to define objectives or work plans while communicating status, expectations, and timelines across cross functional teams. Able to expertly:

• Prioritize flow of information and communication to streamline project management, operational, or HR activity

• Collaborate with management and stakeholders to estimate project scope and create specifications

• Participate in creation and management of full-scale project plans, HR policies, and communication documents

• Coordinate cross functional teams and support operations through effective communication, meetings, and collateral

• Advise managers on engineering, operational, and human resources aspects of project or program elements

• Prepare and review documentation or project deliverables for accuracy and completeness

• Develop and present progress reports, proposals, and presentations to unit managers and stakeholders

• Monitor adherence to plans and quality or safety standards while identifying and solving problems

• Develop best practices and tools for project execution and future implementation

• Assist key business personnel; anticipate and proactively act upon business needs and identified areas of concern

• Manage calendars, schedule appointments, coordinate events, and track projects against internal timeline

• Process accounting transactions, organize budgets, and purchase or track items/services needed for operations

• Ensure files or records are maintained according to employer guidelines, industry standards, and applicable regulations WORK EXPERIENCE

Lead QA/QC Construction Specialist III 04/2021 to 07/2026 MasTec Intren-West Remote (Auburn), CA Duties include support for project planning, construction and closeout activities as required by project or contract specifications. Assisted with development of project plans and schedules to execute safety, efficiency, and cost effectively. Provided project performance (cost, schedule, scope changes, safety & quality). Responsibilities included maintaining project files from inception to completion, prepared & generated audit reports for field inspectors and PG&E. Followed up with vendors to obtain submittals and provided support for management and staff on a weekly basis. Track, scan and submit as-builts and prepared job closeout as required.

Document Control Specialist 04/2020 to 04/2021 Dragados-USA, Inc. Elk Grove, CA Duties include maintaining up-to-date changes to the record documents of Request for Information, Field Instructions and Submittal on PMWeb (Sacramento Water District) Project Control System. Annotate the documents to reflect all changes made or encountered during construction. Provide editing (BlueBeam Software) markups and coordinate documents in Portable Document Format (PDF). Maintained monthly review of Contractor’s As-built drawings. Customer Support Specialist 09/2019 to 12/2019 GAP, Inc. Rocklin, CA Research and resolve (clear, cancel, customer/bank follow up) orders utilizing fraud tools. Make outbound and inbound calls to limit fraud. Resolve customer issues while following the department guidelines for verification. Engineering Consultant 06/2018 to 11/2018 Port of Oakland - Aviation Oakland, CA Assist Construction Engineering Department with Project Administration duties including Document Control, oversee set-up and maintain project files, maintain effective document control systems, and maintain project records. Process and manage submittals and RFIs. Subcontractor scheduling and coordination. Prepare for construction meetings agendas, attend and take meeting minutes at weekly project meetings. Provide support for clients engineering deliverables, Sole support to project managers at the Oakland Engineering Services Mobile Office. Document Control Specialist 04/2015 to 08/2017 RailPros Field Services Fresno, CA Supported California High Speed Rail project by implementing document control systems, administering documents, and enforcing quality standards of information or templates - to meet internal guidelines and audit standards. Performed administrative tasks, completed special projects, and assisted senior leadership as needed. Senior Quality Operations Specialist 07/2014 to 03/2015 SynGen, Inc. Sacramento, CA Supported quality management for engineering and laboratory operations - including ISO 9001/13485 document control - as well as carrying out day-to-day operations. Enhanced project quality by administering project files, documenting meeting notes, overseeing training requirements as training manager, implementing safety procedures, creating work instructions or SOPs, and developing quality templates. Performed administrative tasks including calendaring, travel coordination, accounts payable or receivable, and general office management.

Engineering Office Manager 02/2013 to 03/2014 Taber Consultants West Sacramento, CA Led staff of 25 to manage day-to-day engineering operations and support senior leaders. Maintained project files and document control systems, documented meeting notes, prepared monthly invoices and statements for clients, administered payables and receivables, made travel arrangements, managed calendars, and administered human resources functions. Supported business development efforts by overseeing marketing, ensuring follow up on leads, tracking RFIs, and interacting with clients. Assistant Project Manager 01/2007-12/2012 AECOM Sacramento, CA & Seattle, WA Assisted project managers, managed administrative operations, and offered subject matter expertise for multiple engineering projects - with emphasis on railway construction or remediation.

• Reported to West Coast Region Freight Rail Transportation Vice President to provide administrative support for Simandou Rail project in Guinea and South Africa from 2007 to 2012; managed document control and maintained project files, proofed official reports, processed vendor invoices, documented meetings, and oversaw client interaction

• Supported California High Speed Rail project as Project Administrator from 2007 to 2012; managed document control and maintained project files, proofed official reports, prepared quarterly or annual funding reports, processed vendor invoices, documented meetings, prepared meeting minutes for audits, and oversaw client interaction

• Provided administrative support and directed day-to-day activity as office manager for BNSF remediation project in Skykomish, WA from 2010 to 2012; managed document control, processed vendor invoices or contractor pay applications, oversaw client interaction, and documented meeting notes

• Served as project administrator and office manager for 25 Chevron projects across Washington and Oregon in 2009; managed document control, processed access agreements, proofed reports, and led client interaction

• Administered operations and maintenance, design, systems engineering, quality assurance, safety, and security programs for Miami-Dade Transit from 2007 to 2008

EDUCATION

American River College, 2001 Associate’s Degree Coursework, Gen. Edu. Carrington College, 2004 C.M.A Nursing Program (Dean's list, Selected as Student Mentor, Maintained 100% attendance record throughout the program)

TECHNICAL SKILLS

Microsoft Office, 10-Key by touch, 70WPM, Adobe Acrobat, SAP, CMBD, Safety Culture (iAuditor), QuickBooks, PowerPoint, SharePoint, Bluebeam, Salesforce, Oracle, Lawson, QuickBooks, APIC, Ajera, Bluebeam Revu X64, PMWeb, and FileMaker Pro

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