Direct Support & Customer Service Specialist

BRITEINEY WRIGHT

Queens, NY 914-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Compassionate, dedicated Direct Support Professional and Customer Service Specialist with over 6 years of experience delivering high-quality personal care, behavioral support, and client-centered service across health services and retail environments. Proven track record in individual advocacy, daily living assistance, emergency response, and financial transaction management. Skilled at building trusting relationships, enforcing health and safety compliance, and fostering independence for diverse populations.

CORE COMPETENCIES

Direct Support & Healthcare: Personal Care Assistance (ADLs), Medication Administration

(AMAP), Individual Advocacy, Behavioral Support Plans, Skill Development, Emergency Response

Operations & Customer Service: POS Systems Operations, Cash Handling & Reconciliation, Client Communication, Conflict Resolution, Time Management

Compliance & Safety: Health & Safety Monitoring, Food & Safety Hygiene, Incident Reporting, HIPAA (Health Insurance Portability and Accountability Act) Awareness PROFESSIONAL EXPERIENCE

Direct Support Professional AHRC New York — New York, NY (September 2025 – Present)

Deliver direct personal care assistance, supporting individuals with activities of daily living (ADLs), including bathing, grooming, and meal preparation while promoting autonomy.

Administer medications accurately in full compliance with agency policies, individualized care plans, and AMAP standards.

Monitor individuals’ physical health and well-being, promptly identifying emergency situations and initiating immediate safety protocols.

Execute individualized behavioral-support plans using SCIP techniques to address challenging behaviors calmly and constructively.

Maintain accurate, time-sensitive documentation of daily activities, medication logs, incident reports, and progress metrics.

Accompany individuals to community outings, medical appointments, and skill-building activities to encourage integration and social interaction.

Direct Support Professional Life’s WORC — Queens, NY (October 2025 – Present)

Empower residents to build essential life skills, including financial management, cooking, hygiene, and local transportation navigation.

Advocate for individual rights, privacy, and personal choices to ensure dignified and respectful care across all residential activities.

Partner with multidisciplinary teams—including case managers, nurses, and family members—to coordinate comprehensive support plans.

Maintain clean, safe, and hygienic living environments by assisting with housekeeping, meal preparation, and adherence to nutritional guidelines. Sales Associate BSW Beauty Supply — Bronx, NY (January 2019 – 2023)

Assist an average of 50+ customers daily by providing tailored product recommendations to boost store sales and drive customer retention.

Execute daily cash, credit, and digital transactions on POS systems with 100% accuracy and strict adherence to cash management policies.

Manage inventory replenishment, visual merchandising, and store organization to optimize sales floor presentation.

Sales Associate Feel Beauty Supply — Brooklyn, NY (June 2020 – August 2023)

Addressed customer inquiries and resolved product complaints efficiently, maintaining high customer satisfaction metrics.

Maintained clean, organized, and hygienic work stations and retail aisles in compliance with safety standards.

Server / Waitress Ultimate Grill — Bronx, NY (September 2018 – January 2019)

Provided high-quality food and beverage service in a fast-paced dining environment while managing table turnover efficiently.

Ensured full compliance with food safety and hygiene protocols during food handling, order delivery, and workspace sanitation.

EDUCATION

High School Diploma — Seaforth High School, Jamaica (2015) CERTIFICATIONS & LICENSES

AMAP (Approved Medication Administration Personnel)

CPR / First Aid Certified

SCIP (Strategies for Crisis Intervention and Prevention)

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