Customer Service & Direct Support Professional
Resume:
************@*****.***
Aeryana Elizabeth Ellis
Motivated and dependable professional with experience in customer service, automotive support, and direct in home care. Known for strong communication, adaptability, and a positive attitude. Seeking an opportunity to contribute strong interpersonal skills and hands-on experience in a dynamic work environment.
EXPERIENCE
Maisie’s Place Family Support Solutions, Sacramento
—Direct Support Professional (DSP)
June 2023 - March 2025
● Provided compassionate, hands-on care and support to individuals with developmental and behavioral needs
● Assisted clients with daily living activities including hygiene, meal preparation, and mobility
● Built trusting relationships while maintaining professional boundaries and confidentiality
● Implemented individualized care plans and documented client progress accurately
● Managed challenging behaviors using patience, de-escalation techniques, and problem-solving skills
● Collaborated with team members and supervisors to ensure high-quality care
Reason for Leaving: Was out on maternity leave, management was unable to find a position for me to have when I came back
Five Star Auto Center, Rocklin— Cashier/Vacuumer
July 2022 - June 2023
● Delivered excellent customer service by greeting clients and processing transactions efficiently
● Maintained cleanliness of vehicles through detailed interior vacuuming
● Managed cash handling, payments, and receipts with accuracy
● Assisted with organizing workflow and maintaining a clean, professional environment
● Demonstrated reliability in a fast-paced, team-oriented setting Reason for Leaving: Was offered a better job opportunity with better pay and work conditions
Wienerschnitzel, Roseville — Cashier
August 2021 - July 2022
● Provided friendly and efficient service in a high-volume fast food environment
● Handled cash, card transactions, and orders with speed and accuracy
● Maintained cleanliness of workstations and dining areas
● Worked collaboratively with team members to ensure smooth operations
● Developed strong multitasking and time management skills Reason for leaving: Was offered a better job opportunity EDUCATION
Roseville Adult School, Roseville CA— Diploma
Graduated April 2024
SKILLS
● Customer Service
● Cash Handling
● Communication
● Teamwork
● Time Management
● Multitasking
● Behavioral Support
● De-escalation
● Documentation
● Problem-Solving
● Adaptability
● Professionalism
● Attention to Detail
● Organization
● Client Care
● Fast-Paced Environment Experience
● Confidentiality
● Reliability
● Cleaning & Sanitation
● Interpersonal Skills
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