Customer Service & HR Support Specialist

DANA ALKHRISSAT

Cypress, TX ***** 346-***-****

PROFESSIONAL SUMMARY

Reliable and customer-focused professional with experience in retail, customer service, sales, recruiting, administrative support, and data entry. Experienced in assisting customers and applicants, answering questions, maintaining accurate information, scheduling appointments, and working with computer systems and Microsoft Excel. Friendly, dependable, organized, and quick to learn, with the ability to work effectively in fast-paced environments both independently and as part of a team. Seeking a retail, customer service, sales, fulfillment, or store operations position.

PROFESSIONAL EXPERIENCE

HR Manager

Ospace Transportation Company 2024 – Present

● Communicate professionally with applicants and employees and provide helpful, customer-focused support.

● Recruit prospective drivers and assist candidates throughout the application and onboarding process.

● Provide clear instructions and guidance while helping candidates navigate online systems.

● Respond to questions, resolve concerns, and maintain a positive and professional experience.

● Enter and maintain accurate information using computer systems and Microsoft Excel.

● Schedule appointments and coordinate activities with applicants and employees.

● Maintain organized records and complete tasks accurately and on time.

● Manage multiple responsibilities in a fast-paced environment while meeting deadlines.

● Work independently while communicating effectively with team members and customers. Sales Associate — Part-Time

Victoria's Secret 2024

● Provided friendly, professional customer service in a fast-paced retail environment.

● Assisted customers with product selection and answered questions to help meet their needs.

● Helped create a welcoming shopping experience by maintaining a clean and organized sales floor.

● Assisted multiple customers while remaining attentive, positive, and professional.

● Supported daily store operations and followed company policies and procedures.

● Worked collaboratively with team members to provide efficient and positive customer service.

● Helped maintain an organized sales floor and supported the overall appearance of the store.

● Developed strong communication, teamwork, sales, and problem-solving skills. EDUCATION

Bachelor's Degree in Finance and Banking

Applied Science Private University — Jordan 2015 KEY SKILLS

● Customer Service

● Retail Sales

● Communication

● Teamwork

● Sales Support

● Data Entry

● Microsoft Excel

● Computer Skills

● Online Systems

● Scheduling

● Administrative Support

● Organization

● Attention to Detail

● Problem Solving

● Multitasking

● Quick Learner

LANGUAGES

Arabic: Fluent

English: Professional Working Proficiency

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