Customer Service & Billing Administrative Assistant

Talya Breana Atkinson

Cell (***) ***- **** ***********@*****.***

*** ** **** ****** *****, FL 33127

OBJECTIVE

•Detail oriented and reliable administrative office assistant offering an extensive background in customer service. Self-directed and self-motivated hardworking team player who also works well independently maintaining a positive attitude.

•High achieving individual with the motivation to maintain customer satisfaction and contribute to company success as well as driven to reach company goals.

•A dedicated customer service sales associate and efficiently capable of multitasking, handling multiple responsibilities simultaneously who is seeking a customer service position in a fast paced environment.

QUALIFICATION HIGHLIGHTS

•Strong organizational skills

•Fluent in both English and Spanish; strong verbal and written communication skills.

•Experienced in Microsoft Word, Excel, QuickBooks and PowerPoint.

•Adaptive team player; works well in a team or independently.

•Exceptional telephone and customer interaction skills.

•Resourceful, energetic, competent, multi-task and results-oriented.

•Demonstrated ability to meet the needs of patrons, dependable, hardworking, reliable, and punctual.

•Recognized for long hours, commitment to customers, attention to detail and professionalism.

EMPLOYMENT EXPERIENCE

August 2023 - Present HCA of Florida Mercy Hospital Charge Entry

Received and reviewed charge documents for accuracy and coordinated with front office staff on all payment/billing issues

Entered charges into practice management system.

Balanced Charge Summary to tickets keyed before finalizing/updating charges in the system Extracted information from medical records, operative notes, hospital admissions, consults, progress notes and discharges to ensure completeness and accuracy

Assisted with identifying quality issues with registration and scheduling activities

January 2023 – August 2023 Heart and Vascular Center of Miami Billing Specialist Preparing and submitting billing data and medical claims to insurance companies.

Ensuring the patient’s medical information is accurate and up to date.

Preparing bills and invoices, and documenting amounts due for medical procedures and services. Collecting and reviewing referrals and pre-authorizations.

October 2021- December 2022 Broward Community Family Health Centers Health Information Management Clerk

Processed medical records requests and order requests from physicians to patients regarding

referrals utilizing electronic health record software’s such as Epic and Intergy EHR

Authorized outpatient referrals utilizing Availity

Answered incoming calls from patients and/or specialists offices regarding referrals for consultations, radiology exams, surgeries, etc.

Managed and sorted incoming faxes from other specialists’ offices regarding medical records, referrals and authorizations.

Scheduled consultation and radiology appointments for patients

Scanned medical records such as progress notes and tests results into corresponding patients charts

Jan 2020- August 2020 Florida Spine and Joint Corporate Billing Specialist

Worked with Personal Injury, Health and Letter of Protection claims correcting any ICD-10 or CPT codes inputted incorrectly.

Contacted patient attorneys daily to verify statuses or obtain information on LOP cases Coded MRI claims and Auto claims.

Utilized medical software such as Eclinical Works, NueMd, Navinet and Availity. Obtained PIP coverage information from medical adjusters as well as attorneys.

Printed out all claims from all 26 locations, organized them by attaching provider notes to the claims Separated claims by auto or health insurance company then mailed out.

Education

2020 Associate of Arts Broward College

Certifications

2025 Billing and Coding Certification Current

2017 Office Support

2016 Business Specialist

2015 Business Operations

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