Lead Voice/Data Fiber Optic Test Technician

RODERICK ERVIN

**** ***** ** ** **********, DC **012/Cell: 202-725-

****/ ********.*******@*****.***

PROFESSIONAL SUMMARY

Seeking a position within an innovative organization that will allow utilization of my skills asa Lead

Technician in the area of Voice and Data installations. I am a very detail oriented professional having more

than 18 years of hands on experience in the field of IT Networking and Telecommunications with the

vast majority of his experience being in major corporations and hospitals throughout the Washington, D.C.

metropolitan area.

VOICE/DATA HARDWARE/SOFTWARE SKILLS

● Installation of CAT 5, CAT 6, Single/Multimode fiber optic cables and terminations

● Proficient knowledge of Avaya Definity, CMC, CM6 and Session Manager

● VOIP experience with Avaya/Cisco Programming Engineering and Call Manager and Unity

● Proficient knowledge of Voice Telephony Platforms from PBX, ACD to VOIP, Contact Center

Environment

● Proficient knowledge of JDSU HST 3000, EXFO OTDR FTB4-Pro, Fluke OptiFiber Pro, Fluke DTX

1800, Midtronics Celltron Advantage battery tester, VFL (Visual Fault Locater), Link Sprinter, and Wave

testing devices

● Pentium/Celeron-based computers and their components

● Windows 2010, Windows 7, Windows XP, Windows 2000,

● Installation testing and troubleshooting of Avaya, Siemens, Merlin, Delphi, Meridian and Radical Phone

Systems.

● Active Directory, Norton Ghost, Microsoft Office, Outlook, Citrix, Windows Explorer, Laser Printers,

Scanners, and Hard Drive repair

● Proficient knowledge of Alcatel Lucent 7210 switches, Accedian, EtherNID, Avaya and ROLM PBX,

AT&T, maintenance Systems 75 and 85, SONET, ISDN, Bell Atlantic Centrex and Audix Voice Mail

WORK EXPERIENCE

CBM of America / Google, February 2026 – Present

Fiber Optic Test Technician / Team Lead

●Conduct onsite quality inspections and construction audits to verify adherence to project specifications and industry standards.

●Lead and manage a 22-member installation and testing team, ensuring compliance with safety, quality, and project deadlines.

●Perform comprehensive fiber optic testing, including Optical Time Domain Reflectometer (OTDR) Testing, Optical Return Loss Testing, Optical Power Loss Testing and Bit Error Rate (BER) Testing for 100G circuit deployments

●Install, rack, stack, power, ground, test, and commission Nokia 1830 PSI-8L equipment in data centers and Intermediate Line Amplifier (ILA) sites throughout the United States.

●Troubleshoot and resolve Outside Plant (OSP) issues, high-reflection faults, signal degradation, and fiber connectivity problems.

●Verify test results, validate data with remote technicians, and ensure accuracy before site acceptance and turnover.

●Coordinate testing activities within customer maintenance windows to minimize service disruptions.

●Generate detailed test reports, analysis documentation, and daily progress reports for project leadership and customers.

●Perform hardware testing, device provisioning, power verification, and system commissioning activities.

●Execute node-to-node OTDR trace analysis, power trace testing, and network integration activities.

●Provide technical guidance and support to technicians, installers, and customer representatives.

●Assign, supervise, and evaluate technician workloads to ensure efficiency, quality workmanship, and compliance with safety requirements.

●Maintain testing equipment and ensure calibration requirements are met for all assigned tools.

●Manage project material inventories and ensure availability of job-related equipment and supplies.

●Conduct power audits, signal flow verification, and photonics-related testing activities.

●Interface directly with customer representatives to address technical concerns, provide project updates, and ensure customer satisfaction.

●Complete quality assurance reviews of testing documentation to identify and correct errors or inconsistencies before submission.

●Collaborate with supervisors on project scheduling, resource allocation, and workforce planning.

Lumen Enterprise Field Operations, February 2025 - August 2025

Field Technician II (Data Center)

●Conducted OTDR testing to diagnose bends, breaks and attenuation of Dark Fiber. Conducted both long and short shots as well as Power Meter loss testing.

●Installed and extended cross-connects in Data Centers and ILAs, ensuring proper connectivity and efficient network operations.

●Cleaned and inspected all fiber connections, performing detailed inspections using the Exfo FIP-500 to maintain optimal signal quality.

●Analyzed OTDR trace results, identifying bends, breaks, and attenuation, and provided detailed reports to customers.

●Supported both Inside Plant (ISP) and Outside Plant (OSP) network infrastructure, ensuring seamless integration and connectivity.

●Traveled between multiple sites to conduct network testing, while performing routine maintenance of company vehicles.

●Configured OTDR devices according to customer specifications, optimizing testing parameters for accurate diagnostics.

●Tested and monitored battery cells in ILAs using the Midtronics Celltrion Advantage to ensure reliable power backup.

IES Communications, November 2019 - July 2023

Communications Technician II (Data Center)

●Directly supported and completed all scheduled data center MACD Moves/Adds/Changes/Deletions) including device labeling, power connectivity, and network cable connectivity.

●Completed hardware support work orders involving hardware and cabling MACD, copper/ fiber certification, troubleshooting and break-fix.

●Interpreted MOPs (Methods of Procedure) and engineering documentation to execute data center MACD tasks, hardware support, and Smart Hands operations accurately and in compliance with established standards.

●Performed racking, stacking and hardware replacement of servers and networking equipment in the data center, ensuring proper installation, connectivity and operational reliability.

●Provided Smart-Hands assistance as required for multiple customers at various sites within specified SLA response times.

●Provided detailed and thorough documentation and record keeping including recommendations for process improvements, documentation improvements and other work-related items.

●Coordinated and implemented equipment and material receiving, shipping and RMA support as needed when required in accordance with established policies. Make recommendations for process improvements when necessary.

●Maintained a safe and secure operating environment within the data center or other designated space.

Clark Construction, October 2017 - March 2019

Field Cable Technician

●Primary duties included inspecting low voltage cables run by subcontractors to ensure they were installed according to standard.

●Identified deficiencies in predecessor trades work to ensure the project was not delayed/impacted.

●Reviewed drawings and marked up issues observed in the field.

●Worked collaboratively with Project Managers, Engineers, subcontractors and other trades on a daily basis.

●Identified workmanship issues and worked with subcontractors to resolve them

Cox Communications, June 2017 - October 2017

Central Systems Technician

●Installed and routed coax cabling in accordance with project specifications and industry standards.

●Primary duties included the installation/cut in of Lucent 7210 switch (DWDM equipment) for customers requesting video, data and/or telephony traffic.

●Load configuration and installed Accedian EtherNID (for maintenance) if requested by customer.

●Connected NID to Lucent 7210 with SFP (small form-factor pluggable) using fiber or copper depending of customer requirements.

●Conducted speed test of customer’s circuit using the JDSU HST 3000 and laptop and provided results to customer.

●Labeled equipment, terminal ID, circuit tags, cabling required for the job, and customer name/address.

●Coordinate with Provisioning to verify/finalize customer acceptance of service and initiate billing.

●Additional duties included: troubleshooting T1 lines and extending at the customer’s premises, running cross-connect in the MTC (main telephone center) and STC (secondary telephone center) for customer connectivity and performing functional testing of equipment to eliminate out of box failures

Voice of America, September 2016 - June 2017

Cabling Technician Team Lead

●Acted as team lead and was responsible for the installation of CAT 6 and fiber optic cabling. Test/terminate premise cabling per industry standard. Upon completion, provide cabling certifications and floor plan updates. Survey to determine closet and equipment layout.

●Install closet hardware including data racks, back boards and connecting blocks.

●Schedule and assign daily task for team to ensure deadlines are met before and/or ahead of schedule.

●Order and purchase supplies per project specifications.

Maryland Department of Health, July 2015 - August 2016

Telecommunications/Cable Technician Lead

●Lead responsible for a team of six employees for the installation of CAT6 horizontal cable. Team completed over 100 wire drops ahead of deadline schedule.

●Terminated and tested all cable and provided customers with cable reports.

●Drilled and installed j-hooks in ceilings.

●Dressed cable ensured all cables were neatly running in hooks. Followed all safety protocols and maintained safety dress requirements.

Chevy Chase Nissan, December 2013 - May 2015

Sales Consultant, Bethesda, MD

●Successfully sold and/or leased new and preowned vehicles. Strengthened skills in personal communications, handling rejection and customer follow through.

●Worked closely with clients to determine needs and product selection.

●Consistently met or exceeded sales goals and quotas.

●Effectively served as "closer" for less experienced sales consultants.

●Established long-term relationships with clients and developed a strong pattern of repeat sales, client loyalty and referrals

Government Printing Office, June 2013 - October 2013

Voice Technician, Washington, DC

●Provided support in the decommissioning of the Avaya PBX for the upgrade to VOIP. Primary responsibilities included installation of new CAT 6 cable jacks, terminating and testing.

●Installation of servers and providing the cabling for network connectivity.

●Removal of cross connects from the frame and the relocation of existing lines from the Avaya PBX to the new Cisco gateway.

American Federation of Teachers, November 2012 - January 2013

Telephone Tech/Help Desk Tech, Washington, DC

●Assisted in the conversion of the phone system to VOIP. Duties included: patching ports on the switch to ensure connectivity, testing and installation of phones on the desktop, logging phones in for the customer, relocating existing fax lines to new Canon printers and providing support for new users

●Provided support on the IS help desk. Duties included: Assisting local/national staff with all pc issues pertaining to user logins, printer installations, and network connectivity

Adventist Healthcare, August 2007 - March 2012

Network Technician Support Center Technician, Rockville, MD

●Provided maintenance and support of all voice and desktop equipment throughout the hospital.

●Responsible for the imaging of desktop PCs prior to deployment, installation of specific applications as needed, testing and ensuring network connectivity and installation of printers.

●Conducted all station MACs (moves, adds and changes) for voice and data.

●Assisted Switch Administrator with the maintenance of Avaya G3 PBX. Duties included: testing digital/analog ports at the MDF and installation/removal of digital/analog cards within the PBX as needed.

●Performed site surveys to determine the need for voice/data cabling. Installed new CAT5/CAT 6 cable if needed, terminated cable and tested the integrity of cable pairs

MedStar Health, May 2001 - June 2007

Telecommunications Analyst/Project Manager, Washington, DC

●Conducted site surveys with customers to determine software requirements for phones, applications for PCs and infrastructure cabling requirements.

●Coordinated installation of CAT 5E, CAT 6, and fiber optics for voice/data requirements.

●Coordinated installation of all new users and relocations of existing user.

●Maintained documentation for all telecommunication systems, inventory and floor plans.

●Managed installation of Spectra-link antenna for wireless handset throughout hospital.

●Analyzed user generated trouble tickets to determine the cause of problems and determine the resolution.

●Performed network modeling and analysis and managed escalation process

Bank of America, November 1999 - April 2001

Lead Project Coordinator, Silver Springs MD

●Supported design, analysis, and implementation of voice communication network system for the various Banking Centers throughout the Washington, DC metro areas.

●Conducted site surveys to determine telecommunications requirements. Implemented SOWs and GANT charts in the completion of projects.

●Coordinated system installations, MAC activity, upgrades, disconnection of circuit orders through Verizon/AT&T and service follow ups.

●Assisted with system troubleshooting (voice/data) and resolution of client/vendor issues

TECHNICAL SKILLS

Networking & Protocols: CCNA, TCP/IP, VLANs, VOIP (Avaya, Cisco Call Manager, Unity), SIP, ISDN, SONET

Fiber & Cabling: Single-mode & Multi-mode fiber installation, OTDR testing & trace analysis, Power Meter loss testing, fiber splicing/termination, CAT5/CAT6 installation & certification, Fluke DTX-1800, Fluke OptiFiber Pro, EXFO OTDR FTB4-Pro, EXFO FIP-500, VFL

Data Center & Hardware: Racking & stacking servers, hardware MACD (Moves/Adds/Changes/Deletions), smart-hands, power connectivity, battery testing (Midtronics Celltron Advantage), ILAs, cross-connects

Transport & Optical Equipment: Lucent/Alcatel 7210, DWDM, Accedian EtherNID, SFP transceivers

Telephony & PBX Systems: Avaya Definity/CMC/CM6, ROLM, Meridian, Siemens, Merlin, Delphi, Bell Atlantic Centrex, Audix voicemail

Testing & Diagnostics Tools: JDSU HST-3000, Link Sprinter, Wave testing devices, visual fault locators, Midtronics battery testers, OTDR platforms

Systems & Software: Active Directory, Windows (7/XP/2000/2010), Citrix, Microsoft Office, Norton Ghost, network drawing mark-up on tablet/iPad

Security & Safety: OSHA construction safety practices, CompTIA Security+ knowledge

Project & Team Leadership: Project coordination, site surveys, documentation & floor plans, team lead & personnel scheduling, vendor coordination, RMA & inventory coordination

EDUCATION

Associate of Science, Information Systems, University if the District of Columbia, 1987-1990

Bachelor’s in information systems, Columbia Union College, 1992-1994

University Degree in Business Administration, Howard University, 1990-1992

CERTIFICATIONS

OSHA Construction Certification — 2020

CompTIA Security+ — 2016 (Intellectual Point, Reston, VA)

CCNA — 2016 (Intellectual Point, Reston, VA)

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