911 Telecommunicator Emergency Dispatch Specialist
Resume:
ANDRES
MOORE
***********@******.***
Houston, Texas 77090
Bold Profile
Dynamic 911 Telecommunicator with the City of Houston, adept at crisis assessment and emergency response coordination. Proven ability to maintain composure under pressure while effectively communicating with first responders. Skilled in computer-aided dispatch and incident documentation, ensuring swift and accurate responses during critical situations. Committed to teamwork and continuous training in emergency technologies.
SUMMARY
SKILLS
• Computer-aided dispatch
• Crisis assessment
• Emergency response coordination
• Communication systems
• Incident documentation
• Team collaboration
• Effective communication
• Training participation
• Disaster response
• Teamwork
• Map reading
• Active listening
• Call prioritization
• Emergency management
• Stress tolerance
• Teamwork and collaboration
• Computer skills
• Telephone etiquette
• Documentation
• Critical thinking
• Public safety telecommunicator
Emergency medical dispatch
(EMD)
•
911 system information
databases
•
• Multitasking
City of Houston-Information Technology - 911 Telecommunicator Houston, TX • 02/2006 - 05/2024
EXPERIENCE
Coordinated response efforts between police, fire departments, EMS units, hospitals and other agencies involved in responding to an incident.
•
Assessed caller's needs and provided support as needed during crisis situations.
•
• Maintained contact with callers until help arrived at scene. Participated in training sessions related to new technologies used in Emergency Dispatching.
•
Documented all relevant details from each call in computer-aided dispatch system.
•
Answered incoming 911 calls and determined the nature of emergency.
•
Used radio, telephone and computer system to update first responders with new information.
•
Handled emergency phone calls calmly and obtained pertinent information with composed approach.
•
• NCIC database
• Flexible schedule
• Map reading skills
• Professionalism
• Time management abilities
University of Houston
Houston • 06/1981
GED
EDUCATION AND
TRAINING
CERTIFICATIONS
• CPR certified
• Security Awareness Certification
• Crisis Communications certified
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