Executive Administrative Assistant & HR Support

Esmeralda Punzalan

Executive Administrative Professional

Human Resources Generalist

Phone: 562-***-****

Email: *********@*****.***

LinkedIn Profile

HIGHLIGHTS OF QUALIFICATIONS

Human Resources and Executive Administrative Professional with 20+ years of progressive experience supporting HR operations, executive leadership, and business administration in healthcare and Fortune 500 corporate environments. Proven success coordinating executive operations, managing confidential information, and driving administrative efficiency. Brings additional Human Resources experience in recruitment, onboarding, payroll coordination, and employee support, making a trusted partner to executive leadership.

AREAS OF EXPERTISE

• Executive Calendar Management & Correspondence

• Domestic & International Travel Coordination

• Meeting & Event Planning

• Office & Facilities Coordination

• Vendor & Budget Management

• Project Coordination

• Confidential Records Management

• Employee Onboarding & Orientation

• Payroll & Benefits Administration

• Performance Management

• Policy & Procedure Administration

PROFESSIONAL EXPERIENCE

Active Staffing Resource Inc., Cerritos CA March 2022 to present Human Resources Generalist/Coordinator & Executive Admin Support

● Provide executive administrative support to the President and leadership team by managing executive calendars, scheduling meetings, preparing reports, coordinating special projects, and maintaining confidential business and personnel information.

● Coordinate recruitment activities by posting job openings, screening candidates, scheduling interviews, conducting background investigations, verifying employment and education, and processing E-Verify to ensure compliance with federal regulations.

● Deliver new hire onboarding and orientation, communicating HR policies, workplace expectations, benefits information, and regulatory compliance requirements.

● Maintain employee personnel files, organizational credentials, and compliance records, ensuring accuracy and adherence to HIPAA and company policies.

● Partner with payroll to process employee changes, review time records, resolve discrepancies, and support accurate and timely payroll processing.

● Coordinate leadership meetings, company events, employee communications, and special projects while serving as a liaison between executives, managers, employees, clients, and external partners.

● Prepare HR reports, employment documentation, and confidential correspondence while supporting day-to-day business operations and continuous process improvement initiatives. Esmeralda Punzalan Page 2 of 3

Pacific Medical Management, Torrance CA May 2016 to March 2022 HR Specialist (March 2021 to March 2022)

● Responsible for overseeing the recruitment and onboarding process of new employees.

● Resolved payroll discrepancies and ensured timely approval of employee timecards to support accurate payroll processing and compliance

● Conducted interviews, reviewed resumes, and performed background checks.

● Supported the processing of open enrollment elections and provided benefit guidance.

● Facilitated company events, holiday parties, and employee recognition programs.

● Assisted in the development of policies and procedures and handled sensitive situations maintaining a high degree of confidentiality.

Intake Manager (November 2016 to March 2021)

● Processed cases for patients/clients efficiently and in accordance with protocols.

● Handled client’s confidential information according to HIPAA regulations.

● Managed the development and implementation of goals, guidelines, and standards.

● Promoted a positive working environment and fostered individual performance.

● Communicated with other departments to reduce conflict and enhance issue resolution. Credentialing and Contracting Coordinator (May 2016 to November 2016)

● Prepared and maintained reports for credentialing activities, such as doctor’s memberships, accreditation, and licensing challenges on a case-by-case basis.

● Coordinated with healthcare providers to ensure that all information meets federal and state guidelines in processing application and payments.

● Maintained a database of provider accreditation and documentation.

● Ensured effective communication with patients, physicians, and accrediting bodies. Verizon Communications, Santa Ana, CA June 2003 to February 2016 Executive Administrative Assistant

● Provided high-level executive administrative support to multiple Vice Presidents, Senior Vice Presidents, and Managing Directors across Global Security Sales, Security Solutions Engineering, and Cloud Sales organizations throughout a 14-year career with Verizon.

● Managed complex executive calendars, coordinated meetings across multiple time zones, screened communications, and prioritized competing business demands.

● Coordinated domestic and international travel, prepared itineraries, and managed executive expense reports, payroll approvals, and departmental budgets in compliance with corporate policies.

● Prepared executive briefing materials, meeting agendas, and presentation packets to ensure leadership was fully prepared for internal, customer, and executive meetings.

● Partnered with Human Resources to coordinate recruitment activities, employee transactions, onboarding, and new hire sales training.

● Planned executive meetings, conferences, department events, office relocations, and facilities coordination while supporting a department of more than 100 employees.

● Served as the primary liaison between executive leadership and cross-functional teams, including HR, Finance, IT, Facilities, Procurement, and external vendors, ensuring seamless business operations.

● Recognized for exceptional organization, adaptability, and professionalism in supporting multiple senior executives and managing competing priorities in a fast-paced Fortune 500 environment. Esmeralda Punzalan Page 3 of 3

EDUCATION

● Bachelor of Science in Economics, University of Santo Tomas

● Certificate, Electronic Health Record, ABC Adult School SOFTWARE SKILLS

• Microsoft Office 365: Word, Excel, PowerPoint, Outlook, Teams

• Adobe Acrobat Pro

• Concur: Expense Management and Travel Administration

• SAP: Supplier Relationship Management (SRM)

• HRIS, Applicant Tracking Systems (ATS), and DocuSign

• Virtual Meeting Platforms: Zoom, WebEx

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