Corporate Reception & Office Administration Specialist

ZANELE KHADIJA SEBANDE

OFFICE ADMINISTRATION CORPORATE RECEPTION CLIENT SERVICES

Gauteng, South Africa • 064-***-**** • *************@*****.*** PROFESSIONAL PROFILE

Hospitality Management graduate with international professional experience in the United States and practical experience across hotel departments in South Africa. Strong customer-service, communication, organisation and administrative skills, with experience using POS systems and Microsoft Word, Excel, Outlook and PowerPoint. Seeking to transition into office administration, corporate reception, client services or office coordination, bringing a professional, service-focused approach and the ability to work calmly in fast-paced environments. EDUCATION

Diploma in Hospitality Management — Tshwane University of Technology (TUT) 2026 PROFESSIONAL EXPERIENCE

Mohonk Mountain House — United States

Server Assistant Food Runner Buffet Attendant Banquet Server Server October 2025 – October 2026 1-year internship program Welcome and engage guests professionally, create a positive first impression and respond to guest needs. Explain menu options, take accurate orders and enter information into the POS system. Coordinate closely with service and other operational teams to ensure efficient guest service. Support banquet and buffet operations while maintaining high standards of presentation and service. Work effectively in a fast-paced, multicultural professional environment. Progressing toward managerial responsibilities through demonstrated reliability, service skills and operational knowledge. Inani Hotel — South Africa

Housekeeping / Hospitality Experience

June 2025 – October 2025

Supported housekeeping operations and hotel standards, demonstrating attention to detail, organisation, teamwork and commitment to guest satisfaction.

Leribisi Lodge — South Africa

Hospitality Trainee / Departmental Rotation

January 2024 – June 2024

Rotated across multiple hotel departments, gaining broad exposure to hospitality operations. Supported daily departmental activities and maintained professional guest-service standards. Worked with different teams and adapted to changing operational requirements. KEY SKILLS

Office Administration • Corporate Reception • Customer Service • Guest Relations • Microsoft Word • Microsoft Excel • Microsoft Outlook • Microsoft PowerPoint • POS Systems • Communication • Scheduling & Organisation • Teamwork • Problem Solving • Attention to Detail • Professional Telephone & In-Person Etiquette

CERTIFICATES & ADDITIONAL TRAINING

Fundamentals of Health and Safety in the Workplace — Alison Customer Service — Cursa

eZee FrontDesk Property Management System & BurrP Point of Sale Course — DPA Training First Aid Training Certificate

ACADEMIC ACHIEVEMENT

Best Overall Diploma Student — Faculty of Management Sciences, Tshwane University of Technology, 2025 academic year LANGUAGES

English • Setswana

CAREER OBJECTIVE

To build a long-term career in corporate administration, office operations or client services, using my hospitality background, international experience and strong communication skills to provide professional support to an organisation and its clients.

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