Legislative Research and Constituent Relations Intern

NIKO QIRICI

Boston, MA 857-***-**** ************@*****.*** linkedin.com/in/niko-qirici-a7589579 PROFESSIONAL PROFILE

Detail-oriented U.S. History graduate, summa cum laude, with experience in legislative research, constituent relations, office administration, customer service, team supervision, and operational coordination. Experienced working in fast-paced environments requiring organization, judgment, clear communication, and attention to detail. Seeking administrative, legislative, legal, client-facing, or operations-focused opportunities where strong analytical and interpersonal skills can add value.

CORE COMPETENCIES

Legislative & Policy Research • Constituent & Customer Relations • Written Communication • Office Administration • Records & Data Organization • Team Leadership • Stakeholder Coordination • Inventory & Operations • Technical Troubleshooting • Fast-Paced Workflow Management PROFESSIONAL EXPERIENCE

Massachusetts State Senate — Boston, MA

Legislative Intern, Office of State Senator Pavel M. Payano February 2026 – May 2026

• Research local and state legislation to support policy initiatives, constituent priorities, and legislative decision-making.

• Draft and organize memos, briefing materials, written correspondence, and outreach materials for legislative and community matters.

• Respond to constituent inquiries, document concerns, and help route requests to appropriate agencies and departments.

• Coordinate with city officials, community organizations, and external stakeholders to support legislative goals and constituent services.

• Maintain organized records of policy proposals, outreach activity, and constituent communications.

• Support community engagement initiatives and develop working knowledge of municipal operations and public policy processes. Broadway’s Best Pizza — South Boston, MA

Cashier / Customer Relations & Operations February 2019 – Present

• Provide high-volume customer service and manage customer relations, addressing questions, requests, and concerns professionally and efficiently.

• Process customer orders and payments accurately while maintaining a fast, organized, and welcoming service environment.

• Perform physically demanding, fast-paced work requiring sustained stamina, reliability, and the ability to remain effective under pressure.

• Support daily restaurant operations and work collaboratively with team members to maintain efficient service and customer satisfaction. Potbelly Sandwich Shop — Boston, MA

Shift Leader September 2017 – December 2018

• Supervised daily team operations in a high-volume environment while maintaining efficiency and food-safety compliance.

• Managed opening and closing procedures, cash handling, and profit accounting.

• Assigned daily responsibilities and monitored workflow to maintain consistent operational performance. Dunkin’ Donuts — Boston, MA

Shift Leader / Barista September 2014 – September 2017

• Directed employee workflow and task allocation in a high-volume customer service environment.

• Assisted with inventory management, organization, and daily operational needs.

• Maintained compliance with food-safety and operational standards. iService Computer Repair — Boston, MA

Assistant Store Manager / Technician October 2013 – October 2017

• Managed customer communications across website, social media, and service channels.

• Assisted with hardware and software repair, developing practical technical troubleshooting skills.

• Supported inventory organization and procurement processes while assisting with store operations. Massachusetts House of Representatives — Boston, MA Legislative Intern, Office of State Representative Nick Collins June 2013 – September 2013

• Supported legislative office operations and assisted with constituent service and general administrative responsibilities.

• Conducted research and gathered information to support legislative and constituent inquiries.

• Assisted with constituent correspondence, office communications, and the organization of information and records.

• Observed legislative proceedings and developed familiarity with the Massachusetts legislative process and state government operations. Boston City Council — Boston, MA

Intern, Office of City Councillor Tito Jackson November 2012 – July 2013

• Assisted with constituent services by helping respond to resident inquiries and organize constituent concerns.

• Supported office administration, correspondence, and organization of constituent and community information.

• Conducted research on local issues and municipal matters to support the Council office.

• Assisted with community outreach and engagement efforts involving residents and local stakeholders.

• Gained firsthand experience with municipal government, constituent relations, and the operations of a City Council office. EDUCATION

Suffolk University — Boston, MA

Bachelor of Arts in U.S. History, Summa Cum Laude 2025 History Department Book Award

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