Customer Service Professional and Educational Assistant

● Glenn Mitchell

Objective

To obtain full / part-time evening position with broad flexibility and advancement opportunities:

Experience

**/**** – Present New York City Board of Education Queens, NY Educational Assistant

ەAssist fully licensed teachers in all aspects of classroom activities. ەWork with students independently to improve reading and math skills. ەManage classroom behavior

ەAccommodate children with special learning needs. ەWork in office answering phones filing papers and attending to visitor’s needs. 6/1999 – 8/2003 King Teleservices New York, NY

Transfer Agent – Part time

ەBooking and confirming all trades done with respect to AT&T, Bell Atlantic, Lucent Technology Inc, General Electric, and other like companies. ەAssist shareholders in purchasing and selling of shares. ەLog/verify accounts, changes using AS400, BONY, and Boston Equiserve transfer agent system.

ەInvestigation of accounts, including legal transfers, probated and non-probated estates, trusts broker transfers, issuing of certificates.

6/1997 – 8/1999 Greyhound Bus Services New York, NY Sales Representative / Ticket Agent

ەAssisted customers with purchasing of tickets.

ەHandling of customer disputes and complaints.

ەProvided spreadsheets and weekly reports on total revenue, ەVarious general duties.

4/1994 – 5/1997 New York Transit Authority Brooklyn, NY Customer Service Representative

ەAssisted customers in obtaining travel information and bus scheduling. ەProvided survey information regarding rapid and surface operations. ەHandled all customer complaints and disputes.

ەInput of information in the Otis system.

Education

1993 Manhattan Community College, New York, NY

ەAssociates Degree in Communications.

ەMinor in Finance

Skills Microsoft Office Windows NT, AS400, EIS, Bank of New York And Boston Equiserve transfer agent systems, Cannon File, and Facsimile. References Presented upon request

119-27 220th Street Cambria Heights, New York 11411 917-***-**** ****************@*****.***

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