Residential Direct Care & Customer Support

ShyQuita Lee

DIRECT CARE RESIDENTIAL SUPPORT CUSTOMER SERVICE

Baltimore, MD 21223 443-***-**** *************@*****.*** PROFESSIONAL PROFILE

Dependable direct care and residential support professional with experience supporting families, adults, seniors, and individuals with developmental or memory-care needs. Experienced in resident support, activities of daily living, vital signs, documentation, crisis response, meal preparation, housekeeping, community support, and teamwork across healthcare and residential settings. Brings patience, professionalism, and a strong focus on safety and dignity. CORE STRENGTHS

• Direct Care & Resident Support • ADLs & Personal Care • Vital Signs & Patient Monitoring

• Residential & Shelter Services • Dementia / Memory Care • Crisis Intervention

• Documentation & Recordkeeping • Meal Preparation & Special Diets • Appointments & Community Support

• Customer Service • Team Training & Collaboration • Microsoft Office & Data Entry PROFESSIONAL EXPERIENCE

Residency Advocate May 2026 - Aug 2026

Sarah's Hope - Baltimore, MD

• Supported families and residents in a shelter setting while helping maintain safety, structure, and respectful daily operations.

• Assisted with resident needs, documentation, communication, meal service, facility routines, and appropriate responses to concerns. Med Tech Aug 2025 - 2026

PrimeCare Medical Inc. - Towson, MD

• Distributed medications and supported health assessments, first aid, vital signs, and care for minor illnesses and injuries.

• Documented physical and mental health observations, handled specimens, and collaborated with nurses and correctional staff. Personal Caregiver / Cook Mar 2025 - Aug 2025

JL Care Enterprise - Baltimore, MD

• Assisted residents with daily activities, personal care, laundry, housekeeping, appointments, meal preparation, and vital signs. Phlebotomy Technician Jan 2025 - Apr 2025

Johns Hopkins University - Baltimore, MD

• Collected blood samples using venipuncture and finger-stick techniques; verified identity, labeled specimens, maintained supplies, and followed proper handling procedures.

Home Care Aide Nov 2024 - Jan 2025

BrightStar Care

• Provided in-home support including meal preparation, laundry, housekeeping, grocery shopping, and other daily living needs. Caregiver Oct 2023 - Oct 2024

Symphony Manor

• Supported residents with activities, meals, toileting reminders, appointments, hygiene, and personal care. Caregiver Jun 2020 - Dec 2023

Arden Courts

• Supported bathing, dressing, mobility, meals, appointments, money transactions, and daily living goals while encouraging independence and dignity.

Residential Coordinator Feb 2023 - Nov 2023

NorthStar Special Services

• Coordinated bathing, meals, appointments, community outings, money transactions, dietary needs, and individual daily-living goals. ShyQuita Lee

ADDITIONAL EXPERIENCE & QUALIFICATIONS

ADDITIONAL EXPERIENCE

Dietary Aide Sep 2021 - May 2022

FutureCare - Baltimore

• Prepared nourishment and supported tray-line service in a healthcare setting while maintaining a clean and organized kitchen.

• Prepared sandwiches, salads, and desserts, washed dishes, and followed special diet requirements. Warehouse Associate / Packing Apr 2021 - Jan 2022

Under Armour

• Scanned, packed, labeled, and prepared merchandise for shipment while maintaining accuracy and an organized work area. Housekeeper Dec 2019 - Feb 2020

Purple Shine

• Cleaned and sanitized bathrooms, counters, fixtures, floors, and living areas; emptied trash and made beds. Warehouse Worker Nov 2018 - Mar 2019

Amazon - Baltimore, MD

• Packed merchandise accurately and maintained a clean, organized work area. Cashier Feb 2017 - Dec 2017

Walmart - Baltimore

• Processed customer purchases, handled transactions, stocked merchandise, and assisted customers. Cashier & Manager Jan 2014 - Jun 2017

America's Best Wings

• Prepared and cooked food, handled cash transactions and refunds, answered phones, managed inventory, maintained cleanliness, and trained new employees.

EDUCATION

High School Diploma / Cosmetology - Edmondson, Baltimore, MD CURRENT CREDENTIALS

Driver's License CPR Certification First Aid Certification BLS Certification ADDITIONAL QUALIFICATIONS

Direct support • Senior care • Dementia and Alzheimer's care • Developmental disabilities • Behavioral health • Childcare • Patient observation • Medical terminology • Infection prevention • Food safety • Cash handling • Scheduling • Data entry • Customer service Prior work experience includes medication technology and phlebotomy. CMT/CMA and phlebotomy credentials are not represented as current certifications.

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