Customer Service & Billing Team Leader

Jean Erick Donalds Louis

Phone: +1-470-***-****

Email: ******************@*****.***

Address: ***** ** **** ****, *****, FL 33182

Summary:

He has experience as a Customer Service Rep, managing calls efficiently in a fast-paced call center environment.

He excels in delivering fast and friendly service, informing customers about promotions and special offers to increase sales.

He builds trusting relationships with customers to better understand their needs and resolves issues through effective documentation and research.

He collaborates across departments and with the sales team to ensure proper billing and address customer-related issues.

Additionally, he identifies trends in customer inquiries and provides feedback to management for process improvement opportunities.

Education:

GED: Advertising –Immokalee Florida, Immokalee September 2010

Certification: Computer Repair – Institute Professional Development, Florida - July 2015

Language: Fluent in English, French & Haitian Creole

Professional Experience:

Nike, Miramar, Florida December 2025 -March 2026 Customer service manager

Directed team of customer service professionals, monitored work and motivated performance to meet strict targets. Trained employees by providing performance feedback and coaching in service techniques. Oversaw store operations and maintain standards during the

director's absence. Improved communication flow between staff and leadership by creating memo forms and distribution lists.

Agency, Atlanta, Georgia March 2025- December 2025 Billing Customer Service Representative French & English

Identified trends in customer inquiries and provided feedback to management for process improvement opportunities

Collaborated with the sales team to ensure proper billing for new accounts and service upgrades.

Updated customer contact information as needed to facilitate accurate communication regarding their accounts.

Trained new employees on company billing procedures and best practices.

Citizens August 2024 – Jan 2025

Claims Adjuster customer care representatives

Managed customer calls efficiently in fast-paced call center environment. Collaborated across departments to resolve customer-related issues.

Built trusting relationship with customers to better understand needs

Lincare, Remote August 2023- August 2024 Claims customer care representatives Haitian Creole

Transported children to play dates, activities and special outing with utmost safety. Engaged with children in care on developmentally appropriate levels.

Supported families requiring additional care for children ranging from infant through school age. Administered first aid when necessary, reporting incidents to parents.

Lenovo, Miami, Florida February 2023 – August 2023 Technical Support representative

Guide users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures.

Informed programmers regarding errors and assisted in finding solution to modify programs. Guided users with troubleshooting using diagnostic tools.

TGT, Miami, Florida March 2022- January 2023 Customer Service Representative

Managed customer calls efficiently in fast-paced call center environment. Informed customers of promotions and special offers to increase sales.

Collaborated across departments to resolve customer-related issues. Built trusting relationship with customers to better understand needs.

Health IQ, Tampa, Florida January 2019 – March 2022 Customer service Representative

Documented, researched and resolved customer service issues.

Built trusting relationship with the customers to better understand needs. Handled customer inquiries, payment and service requests.

Delivered fast and friendly service to handle questions and service complaints

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