AI-Enhanced UX eLearning & Portfolio Marketing Specialist

S a r a h A . W i l s o n, M . A ., E d .

Senior Instructional Systems Designer (ISD) UX-Focused eLearning & Multimedia Developer LMS Administration AI-Enhanced Training Light Your Life with Learning Senior Instructional Systems Designer (ISD) Tallahassee, FL

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Senior Instructional Designer and Multimedia Content Developer with 15+ years of experience creating eLearning, ILT, microlearning, and AI-enhanced training programs. Expert in UX design, instructional design, and LMS administration, with a track record of delivering compliance, safety, and leadership training that improves learner engagement, knowledge retention, and operational performance. I am skilled at storyboarding, multimedia production, and LMS integration to create seamless learning experiences.

I specialize in transforming complex concepts into interactive eLearning, ILT, microlearning, and AI- enhanced training solutions that improve performance and compliance across industries from EHS&S to cybersecurity. I am passionate about designing inclusive, learner-centered experiences that ensure accessibility for all, and I leverage cutting-edge tools to deliver engaging, future-ready solutions. I am currently pursuing PMP certification to expand leadership and project management expertise. Experience supporting ERP transition training initiatives, Workday Learning-related workflows, enterprise systems enablement, organizational change management, and enterprise platform adoption programs. Experience supporting enterprise Workday Learning deployments, ERP transition initiatives, learner migration activities, implementation training, go-live readiness, and enterprise systems adoption programs. My mission: Light Your Life with Learning.

Experience

Sr. Multimedia Instructional Designer Robert Half (Marqeta) – Remote Oct 2025 – Dec 2025

Designed and delivered regulatory-aligned ILT programs for Customer Service Agents managing cardholder disputes and chargebacks, improving policy adherence, operational consistency, and risk mitigation within a highly regulated fintech environment.

Developed Articulate Rise eLearning modules aligned with Marqeta policies and PCI-aware compliance standards, strengthening audit readiness, customer communication consistency, and brand trust.

Created technical enablement job aids for Amazon WorkSpaces (AWS) VDI environments, streamlining secure Storyline 360 configuration processes and enabling compliant content development within secure fintech systems.

Sr. Multimedia Content Developer eRisk/eMaxx Solutions – Remote Jan 2025 – Sep 2025

Designed AI-driven OSHA and DOT compliance training programs that transformed complex regulations into engaging learning experiences, improving learner comprehension and supporting reductions in compliance violations.

Produced interactive driver safety guides and AI-enhanced learning resources that increased knowledge retention, strengthened field safety behaviors, and improved workforce engagement through UX-focused design.

Collaborated with stakeholders and external production teams to optimize LMS deployment workflows, improving content integration, regulatory alignment, and audit readiness. Sr. Multimedia Designer The Judge Group – Ellucian – Remote Aug 2023 – Dec 2024

· Supported enterprise Workday Learning deployment initiatives by developing end-user training, implementation support materials, and learner enablement resources aligned with ERP transition milestones.

· Collaborated with IT, LMS administrators, and stakeholders during enterprise systems rollout activities, supporting learner migration readiness, workflow adoption, and post-deployment user support.

· Participated in enterprise learning platform transition efforts by developing training assets supporting system configuration changes, user acceptance testing (UAT), and go-live readiness initiatives.

· Developed implementation-focused job aids, process documentation, and onboarding resources that improved learner adoption and reduced support escalations during enterprise platform transitions.

· Supported LMS integration and deployment activities by coordinating training content updates, learner communications, and enterprise learning readiness initiatives.

· Supported enterprise ERP transition and digital transformation initiatives by developing role-based training, onboarding materials, and user enablement content for enterprise platform adoption.

· Collaborated with IT, LMS administrators, and cross-functional stakeholders to support Workday Learning-related workflows, learner migration activities, and enterprise systems training initiatives.

· Developed change management learning assets, workflow documentation, facilitator guides, and job aids to improve user adoption during enterprise systems transitions.

· Created enterprise systems training materials supporting operational process modernization and scalable learning deployment across higher education environments.

· Supported enterprise learning transformation initiatives involving LMS integration, compliance tracking, learner experience optimization, and system adoption readiness.

Led design and development of enterprise onboarding initiatives featuring interactive videos and branded learning assets, increasing learner engagement and accelerating onboarding comprehension across global teams.

Delivered Articulate Storyline eLearning solutions using UX-driven storytelling strategies, increasing course completion rates and improving learner retention outcomes.

Developed branded leadership training programs featuring microlearning automations, facilitator guides, and workbooks, streamlining manager development and improving practical skill application.

Partnered with LMS administrators and IT teams to redesign backend learner experiences, improving usability, strengthening brand consistency, and supporting scalable deployment and compliance tracking.

Developed and delivered ServiceNow training programs that improved workflow navigation, increased operational efficiency, and strengthened enterprise service adoption. Sr. Instructional Systems Designer The Judge Group – Visa – Remote Aug 2023 – Oct 2023

Developed ILT and eLearning programs focused on customer data security and storage compliance, increasing learner engagement and reinforcing critical compliance knowledge through interactive visual design.

Created facilitator guides, interactive learning activities, and branded presentations that improved instructor readiness and enhanced learner comprehension across enterprise teams. Sr. Instructional Designer MBO Partners (Northwestern Mutual) – Remote May 2023 – Feb 2025

· Supported enterprise operational and systems transition initiatives by developing implementation training, onboarding resources, and workforce enablement materials tied to enterprise workflow modernization.

· Developed role-based training and process documentation supporting enterprise technology adoption, post-deployment readiness, and organizational transition initiatives.

· Supported enterprise operational transition initiatives through development of onboarding, compliance, and workforce enablement training tied to evolving enterprise systems and workflow modernization efforts.

· Developed role-based learning assets and enterprise process documentation supporting organizational change management and systems adoption initiatives.

Designed interactive eLearning and infographic-based learning solutions that strengthened managerial knowledge retention and increased workplace application of leadership principles.

Managed project documentation, timelines, and intake workflows that improved team coordination, ensured on-time delivery, and increased project visibility.

Maintained brand consistency and legal compliance across enterprise learning materials, strengthening corporate governance and learner trust.

Multimedia Sr. Instructional Designer TopStack Group (Penske) – Remote Apr 2023 – Jun 2023

Produced animated compliance training and 25+ Vyond learning videos that increased learner engagement, strengthened knowledge retention, and improved adherence to regulatory standards.

Aligned multimedia assets with instructional objectives, improving learning clarity and increasing learner comprehension.

Sr. Instructional Designer Axelon Services (Liberty Mutual) – Remote Jan 2022 – Apr 2023

Developed manufacturing eLearning modules and branded Rise guides that improved operational consistency and strengthened workforce knowledge retention on production lines.

Partnered with SMEs to design high-impact learning solutions that improved workforce readiness and increased practical application of technical knowledge. Learning Experience Designer Tesla Motors – Remote Jun 2021 – Jun 2022

Designed EHS&S learning programs, job aids, and ILT materials that strengthened employee safety awareness and supported regulatory compliance across multiple operational sites.

Created emergency response learning tools for nationwide first responders, improving readiness, response efficiency, and workforce safety outcomes.

Developed Model Y battery safety training in partnership with SMEs, increasing technical knowledge retention and supporting reductions in workplace safety incidents.

Supported enterprise ergonomics initiatives through visual learning campaigns that contributed to workplace safety recognition and external award achievements. Sr. Instructional Designer Cox Communications – Remote Sep 2021 – Dec 2021

Developed sales training presentations that improved facilitator effectiveness and accelerated team ramp- up, meeting all project deadlines.

Sr. Instructional Designer Mastercard – Remote Mar 2019 – Sep 2021

Led cybersecurity eLearning and infographic toolkits, converting legacy content into modern, interactive learning solutions that improved employee compliance and awareness. Sr. Instructional Designer NThrive Education – Remote May 2019 – Aug 2020

Designed animated healthcare microlearning and Vyond series, enhancing learner engagement and understanding of clinical workflows.

Partnered with SMEs to develop audio scripts and storyboards, ensuring accuracy and knowledge transfer effectiveness.

Sr. Instructional Designer Florida Board of Governors – Tallahassee, FL Jun 2018 – Feb 2020

· Supported statewide systems modernization initiatives through development of implementation training, onboarding documentation, and operational readiness materials for enterprise technology transitions.

· Collaborated with stakeholders and IT teams to support deployment readiness, systems adoption, and user enablement efforts during operational process changes.

· Developed technical systems training, onboarding documentation, and enterprise workflow learning materials supporting statewide operational and technology transition initiatives.

· Collaborated with stakeholders and IT teams to support enterprise process changes, systems adoption, and operational readiness training.

Delivered technical manuals and compliance eLearning, enabling efficient onboarding and operational consistency.

Developed courses on FLBOG operations and IT systems, improving staff readiness and knowledge retention.

Sr. ISD / Team Lead StateFarm – Remote Oct 2016 – Nov 2017

Led insurance curriculum development for PIP/MPC programs, enhancing learning efficiency and regulatory compliance.

Mentored junior designers and oversaw ILT and OLT content delivery, improving team performance and course quality.

Sr. Instructional Designer Hewlett Packard Enterprise – Tallahassee, FL Jul 2016 – Nov 2016

Created Medicaid/Medicare training content, redesigning OLTs to improve learner comprehension and adoption.

Incorporated stakeholder insights and screen capture walkthroughs, resulting in more effective training experiences.

Sr. Instructional Designer FL Dept of Highway Safety & Motor Vehicles 2012 – 2016

· Developed enterprise systems implementation training and operational documentation supporting statewide technology modernization and process transition initiatives.

· Supported deployment readiness efforts by creating user adoption materials, technical job aids, and operational training resources for multiple state divisions.

· Developed enterprise systems and compliance training supporting statewide operational modernization initiatives, policy implementation, and technology transition efforts.

· Created user adoption training, technical documentation, and operational learning materials supporting enterprise process improvements across multiple state divisions.

Developed 100+ eLearning courses for FHP, Tax Collectors, and HR teams, improving operational knowledge and efficiency.

Led content development for Human Trafficking, Critical Incident, and Active Shooter response, enhancing staff preparedness and public safety outcomes.

Managed a team of 4 designers, developed project management plans, and mentored junior IDs, boosting team productivity and training quality.

Education

Master of Arts in Education (Instructional Design) – Ashford University, Clinton, IA – 2011 Bachelor of Arts in Social Sciences – Ashford University, Clinton, IA – 2009 Associate of Arts in Social Sciences – Harry S. Truman College, Chicago, IL – 2004 Film & Video Technical Education (Core Program) – Columbia College, Chicago, IL – 2002 Certifications & Professional Development

Pursuing Project Management Professional (PMP) – PMI, enabling structured project delivery and enhanced stakeholder communication.

Leadership Development Institute (LDI) Graduate – FLDHSMV, strengthening leadership and mentorship capabilities.

OSHA Certified, supporting compliance-focused training development.

BLS/AED/CPR Certified, contributing to health and safety curriculum expertise.

Pursuing EVOC Certification – expected Nov 2025, expanding emergency vehicle operations knowledge for training design.

Ongoing professional development in Agile, multimedia storytelling, and AI-enhanced eLearning, driving innovative and learner-centered solutions.

Skills and Technology

Technical Curriculum Development & Enablement

o Technical curriculum development for enterprise platforms (ServiceNow) o End-to-end learning solution design: self-service content, job aids, eLearning, video, and ILT/vILT o Development of role-based learning paths for technical and non-technical audiences o Translation of complex system workflows into clear, consumable learning experiences o Knowledge base and self-service enablement content for operational efficiency ServiceNow Training & Platform Enablement

o ServiceNow platform training development (used ServiceNow and created training at Ellucian) o User workflow, process, and tool enablement training o System navigation, process documentation, and job aids o Training aligned to ITSM, enterprise service workflows, and governance standards Instructional Design & Learning Modalities

o Instructor-Led Training (ILT), Virtual ILT (vILT), and blended learning o Interactive eLearning and microlearning

o Video-based learning, simulations, and scenario-driven training o Facilitator guides, participant workbooks, and reference materials UX, Multimedia & Interactive Learning

o UX design for technical learning experiences

o Visual storytelling, storyboarding, and learner journey mapping o Interactive simulations, guided walkthroughs, and clickable demos o Accessibility-aware and usability-driven content design Generative AI & Agentic AI in Learning

o Generative AI-assisted content creation (scripts, storyboards, scenarios, assessments) o Agentic AI workflows to accelerate curriculum development and iteration o AI-enhanced video, microlearning, and knowledge reinforcement o Ethical and compliant AI use in regulated environments Learning Technologies & Tools

o Articulate Storyline 360

o Articulate Rise

o Vyond

o Camtasia

o Adobe Creative Suite

o LMS administration and deployment (including Docebo, Sumtotal, Moodle & more) Project & Program Management

o Technical training project management from intake to launch o Agile and iterative development approaches

o Cross-functional collaboration with IT, product, SMEs, and stakeholders o Timeline management, dependency tracking, and delivery governance

· Workday Learning Deployment Support

· ERP Implementation Training

· Enterprise Systems Rollout Support

· User Acceptance Testing (UAT) Support

· Go-Live Readiness & User Enablement

· LMS Migration & Learner Adoption Support

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