Administrative Operations & Collections Professional
Resume:
Kimberly Lechner
************@*****.***
Hazel Park, MI
CAREER SUMMARY
Experienced administrative and operations professional with a background in office management, dispatch, scheduling, collections, inventory management, and employee coordination. Proven ability to adapt to new systems and processes while managing multiple priorities to support day-to-day business operations.
SKILLS
●Dispatch & Scheduling
●Office Administration
●Collections & Accounts Receivable
●Customer & Vendor Communication
●Inventory & Parts Management
●Staff Scheduling
●Multitasking & Prioritization
EXPERIENCE
City Elevator, Detroit, MI - Service Manager/ Administrative Operations/ Collections
2025 - 2026
●Quickly adapted to a new computer system and organizational processes following a company transition.
●Applied extensive industry experience to new company procedures, systems, and workflows.
●Coordinated daily administrative responsibilities and communicated with customers, field crews, and coworkers to support efficient service operations.
●Scheduled and dispatched crew members while prioritizing calls based on urgency, customer needs, and crew availability.
●Retrieved and reviewed invoices to communicate with customers regarding payments and account balances
Elevator Technology, Detroit, MI - Service Manager/ Dispatch/ Collections
2008 - 2025
●Scheduled and dispatched crew members by prioritizing calls based on urgency, customer needs, and field crew availability.
●Managed all aspects of collections, including contacting customers regarding outstanding balances, preparing collection letters, processing payments, depositing payments, and posting payments received.
●Managed parts and supply inventory, including ordering parts, maintaining inventory records, comparing supplier pricing and costs, coordinating deliveries, and processing payments.
●Assisted with the hiring process, including reviewing applications, and participating in interviews.
●Coordinated daily service operations while communicating with customers and field crew.
Uber - Uber Driver
2019 - 2024
●Provided safe and reliable transportation to customers
●Used a navigation system to efficiently transport customers.
●Maintained a safe and clean vehicle.
EDUCATION
Hazel Park High School, Hazel Park – Diploma
August 1981 - May 1984
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