Process Leader - Healthcare Operations & Team Lead

Danna Mia Maturan

Process Leader

+63-956-***-**** ***************@*****.*** Cebu City

Objective As a process leader, my primary objective is to support the functioning of business operations by managing staff, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance.

Education University of Cebu – Main Campus

Cebu City

Bachelor of Arts in Political Science

2023 - Present

Key Skills Operations Management

People Management

Customer Experience

Communication

Analytical Skills

Experience Responsibilities: Led daily healthcare operations focused on insurance verification and benefit review. Supervised and supported verification staff, including monitoring, coaching, and quality feedback. Ensured compliance with healthcare payer guidelines, Medicare/Medicaid, and client policies. October 2022 – December 2023

Associate

Firstsource Solutions Limited

January 2024 – January 2025

Team Lead

Firstsource Solutions Limited

February 2025 - Present

Process Leader

Firstsource Solutions Limited

Communication • Clear and professional verbal and written communication

• Ability to explain processes and expectations effectively

• Experience communicating with cross-functional and offshore/onshore teams

Leadership • Team supervision and performance management

• Coaching, mentoring, and onboarding new hires

• Task delegation and workload management

• Conflict resolution and decision-making

References Available upon request.

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