Customer Service & Hospitality Team Member
Resume:
Farzad Sistani
****************@*****.***
Summary
A hardworking and energetic individual seeking new opportunities to leverage skills developed through both work and volunteer experience in customer service, results-oriented. Reliable and able to work less supervision, compassionate, long hours working ability and strong skill of understanding. Skills
● Fast learner and strong ability to carry out assigned tasks with minimal supervision
● Anticipating and responding to both customer and peer needs in a timely manner.
● Strong customer service and problem solving skills
● Familiar with Microsoft office
● Language skills - English, Balochi, Pashto, Dari, Hindi, and Persian Professional Experience
September 2024 - Present Waldorf Astoria Washington D.C. - Bellperson
● Greet and escort arriving and departing guests to and from their accommodations.
● Retrieve and transport guest luggage.
● Inspect guest rooms and acquaint guests with these rooms and their features.
● Respond to guest inquiries and requests in a timely, friendly and efficient manner.
● Organize and store luggage, as needed, according to guidelines.
● Ensure that the management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments.
● Ensure messages and faxes are regularly delivered throughout the day.
● Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed.
● Drives property-designated vehicles to and from guest destinations such as guest room or local airport, as needed.
● Assist in the maintenance, appearance, and functionality of equipment. April 2024 - September 2024 Waldorf Astoria Washington D.C. - Houseperson
● Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming and arranging guest's belongings in occupied rooms.
● Anticipate and address guests' service needs according to Brand Standards and Forbes Service Standards
● Reports and follows up on maintenance deficiencies in order to maintain room in compliance with hotel standards
● Change and replenish bed linens, towels and guest amenities, as needed
● Perform deep cleaning tasks, as needed
● Responsible for the cleanliness, appearance, organization and inventory of housekeeping carts 2
and closets assigned to him/her.
● Remove linen, trash, and if necessary, in room dining items from rooms/suites
● Respond to special guest requests in a timely, friendly and efficient manner
● Perform guest turn down service, as needed
● Other duties as assigned
January 2022 - April 2024 The Madison Building, Mclean VA - Guest Service Concierge
● Provided aggressive hospitality in the daily operation of the Towne Park concierge operation.
● Delivered high quality customer service by providing directions, safely delivering and retrieving customer and vendor needs and personal items.
● Maintained a high energy and fun interaction with the customer and enhanced their visit to the building.
● Responsible for all vendors coming to the building and knowing where to send them
● Report directly to the building manager
● Update any building client needs to the building manager
● Reported all activity seen on building property directly to building manager April 2022 - October 2023 Chevy Chase Club, Chevy Chase, MD - Food Runner
● Deliver food orders to customers quickly and accurately
● Ensure that any customer needs that arise are addressed
● Uphold sanitation and food safety principles
● Serving over 200+ guests daily
September 2021 - April 2024 Nourishing Bethesda, Bethesda, MD - Volunteer
● Set up, restock, and break down food distribution venue serving over 500 households
● Assist in training new volunteers
● Create a positive experience for both clients and volunteers August 2020 - 2021 Energy Department, Nimroz, Afghanistan - Security Guard
● Conduct access control for personnel and vehicles entering secured facilities.
● Perform routine patrols of designated areas to ensure the safety and security of assets.
● Monitor surveillance systems and report suspicious activities promptly.
● Enforce security policies, protocols, and procedures at Department of Energy facilities.
● Respond to security incidents and emergencies, including alarms and unauthorized access.
● Provide assistance and support to authorized personnel as needed.
● Maintain detailed logs and reports of daily activities and incidents.
● Assist in ensuring compliance with safety regulations and energy security protocols.
● Collaborate with local and international security forces when required.
● Adhere to all Department of Energy and U.S. government standards for security operations. March 2019 - June 2020 Independent Election Commission, Nimroz, Afghanistan - Voter Registration
● Registering over 200 voters daily
● Collected and verified election data
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May 2017 - July 2019 Intercontinental Luxury Hotel, Kabul, Afghanistan – House person
● Collected and verified election data
● Assist in setup/cleanup of hotel public area
● Check with immediate supervisor regarding any area needing specific attention
● Proceed and check entire assigned area for any apparent problems that require immediate attention
● Check all supplies and linen in the locker rooms and replace as prescribed during shift
● Guest room attendant supplies are to be inventoried and replaced as required during shift
● Sweep and mop the service areas, strip and wax service area flooring as scheduled
● Assist Guest room Attendants with replenishing supplies, removing soiled linen and trash daily
● Make a final inspection of entire area (1) one hour prior to the end of shift to ensure all areas are up to the designated standards
● Clean and maintain all public area restrooms as needed and maintain frequently throughout the shift
● Clean/organize pool area
Licenses & Certifications
● MD Firearm Wear and Carry Permit 2024
● DCJS Unarmed Security Officer/Courier, Alarm Respondent License 2024
● CPR Certification 2024
Education
● Barak University - Nimroz, Afghanistan – Bachelors of Political Science, 2020
● Nazo Ana High School - Kabul, Afghanistan - High School Diploma, 2016
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