Asset Protection Operations Coach Resume Profile

Audrey Spink

** ****** ******* ** ******, MS ****3 +1-231-***-**** ************@*****.***

Professional Summary

Meticulous professional with 3+ years of administrative experience in healthcare settings, demonstrating strong record

keeping, investigation, and compliance skills. Proficient in Microsoft Excel, data entry, and managing confidential

information, with a valid driver's license. Adept at handling multiple priorities and delivering exceptional customer service

in fast-paced environments.

Work Experience

Registration Clerk/ Scheduler

Kalkaska Memorial Health Center Kalkaska, MI

July 2025 to Present

• Maintained accurate and confidential patient records in compliance with HIPAA, demonstrating strong attention to

detail and data accuracy

• Coordinated appointment scheduling and resolved conflicts, showcasing organizational skills and multitasking in a fast-

paced environment

• Communicated effectively with patients, providers, and clinical staff to clarify information and support smooth

operations

• Managed high-volume inbound calls with professionalism and empathy, ensuring positive patient interactions

• Processed patient check-in/out, collected payments, and verified insurance information with accuracy and

confidentiality

Front Desk Receptionist/Registration

Copper Ridge Surgery Center Traverse City, MI

November 2022 to July 2025

• Registered patients and verified insurance details, maintaining accurate electronic medical records with confidentiality

• Scheduled and confirmed appointments while managing multiple tasks efficiently in a fast-paced healthcare setting

• Provided professional and friendly customer service, addressing patient inquiries and concerns effectively

• Handled confidential information and processed payments with attention to detail and compliance

• Utilized multiple computer systems to support office operations and maintain data accuracy

Certified Sterile Processing Technician III

Munson Medical Center Traverse City, MI

October 2014 to 2022

• Maintained accurate electronic records and documentation, ensuring compliance with confidentiality and quality

standards

• Supported clinical teams by prioritizing urgent requests and maintaining clear communication in a fast-paced

environment

• Demonstrated exceptional attention to detail and adherence to strict procedures with minimal errors

• Adapted quickly to changing priorities while managing multiple responsibilities and meeting productivity goals

• Fostered strong teamwork and professional relationships to ensure reliable service and positive outcomes Education

High school diploma/GED

Wisconsin Department of Education Madison, WI

2004

Skills

Attention to detail Organizational skills Customer service Medical office experience Data

entry HIPAA Medical records Medical terminology Insurance verification Microsoft Excel

Communication skills Confidential information handling Time management Phone etiquette

Patient interaction

Languages

English

Certifications and Licenses

Driver's License

September 2025 to September 2029

Enhanced Driver's license issued in Michigan

Additional Information

• Jamie Williams- 231-***-**** *********@***.***

• Renee Zwyicki- 231-***-**** *********@*****.***

• Lisa Monnier-231-***-**** ********@***.***

• Amy Siler- 231-***-**** ***********@*****.***

• Nathan Sailor- 231-***-**** *******@***.***

Contact this candidate