Customer Service Specialist and Support Representative

BRITANY LAWSON

Customer Service Specialist

Washington, DC 20002 202-***-**** *************@******.***

Professional Summary

Proactive Customer Service Representative with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Skills

Upbeat and Positive Personality

Building Customer Trust and Loyalty

Customer Account Management

Microsoft Office

Inbound and Outbound Calling

Strong Analytical and Problem-Solving Skills

Work History

Customer Service Representative 08/2020 to Current

DC Government – Washington, DC

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times.

Answered constant flow of customer calls with minimal wait times.

Offered advice and assistance to customers, paying attention to special needs or wants.

Recommended products to customers, thoroughly explaining details.

Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Investigated and resolved customer inquiries and complaints quickly.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Community Support Worker 03/2011 to 07/2020

Green Door Behavioral Health – Washington, DC

Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.

Planned and hosted on- and off-campus community service activities.

Advocated for clients for comprehensive service delivery and linkage to Washington hospital Center, veterans' benefits opportunities, and community agencies.

Produced crisis management and intervention plans for communities in need.

Planned and hosted on- and off-campus community service activities.

Supported clients in developing goals and social skills, improving individual wellness and productivity.

Education

Washington Mathematics Science Technology Pchigh School - Washington, DC

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