Senior Risk & Security Operations Leader

JACQUES REDELINGHUYS

PROFESSIONAL SUMMARY

Dynamic risk and security leader with extensive experience, excelling in risk and security assessments and crisis management. Proven track record in developing policies and procedures that significantly reduce theft, fraud and loss. Adept at stakeholder communication and team leadership, driving operational excellence and enhancing safety across multiple fields.

PROFESSIONAL EXPERIENCE

Guard Force Commander 2025 - 2026

Balad Airforce Base, Iraq - GardaWorld

Daily Operations & Personnel Management

Guard Supervision: Managing shift coverage, assigning personnel to specific posts, and monitoring the daily performance of both local national and expatriate security guards.

Standards & Readiness: Enforcing strict adherence to standard operating procedures (SOPs), uniform codes, and physical fitness requirements.

Briefings & Handovers: Leading shift roll calls, executing detailed guard briefings, and conducting formal handovers to ensure absolute continuity of threat intelligence and standing orders.

Tactical Command & Access Control

Access Enforcement: Overseeing rigorous personnel and vehicle searches, badge verification, restricted area entry, and visitor processing protocols.

Tactical Deployment: Directing the placement and movement of static guards, mobile patrols, observation posts, and Quick Reaction Force (QRF) units.

Post Inspections: Conducting unannounced spot checks and post inspections to verify guard alertness and operational compliance. Incident Response & Communication

Situational Awareness: Maintaining a real-time operational picture across all assigned sectors and serving as the primary tactical point of contact for the guard force.

Escalation & Liaison: Managing the immediate response to security incidents or threats, initiating escalation protocols, and coordinating directly with the Security Operations Center (SOC) and senior leadership.

Systems Monitoring: Overlooking the functional readiness and use of tactical radios, communication networks, and CCTV feeds.

Quality Assurance & Training

Documentation Review: Validating and signing off on guard logbooks, shift checklists, and comprehensive incident reports to ensure accurate legal and operational records.

Mentorship: Providing continuous on-the-job training, actionable performance feedback, and mentorship to professionalize the force. PERSONAL

INFORMATION

Phone: +27-078-***-****

Email: **********@*****.***

SKILL HIGHLIGHT

Advanced High Threat Protective

Operations

Risk assessment

Internal Risk and Security Audits

Risk and Security policy and

procedures development and

implementation

Incident investigation

Loss prevention strategies

Crisis management

Stakeholder management

Regulatory compliance

Team leadership

Operational oversight

Data analysis

Training delivery

Threat identification

Resource management

Audit implementation

External agency collaboration

National Head Risk and Security, 2022 - 2025

CCF

The key performance of the role was to Head up the Risk and Security department and provide a consistent, comprehensive service to the 300 Franchised and Corporate retail stores within CCF which also included 4 national distribution centers, relating to Operational Risk, Security, Safety and Loss prevention.

Developed and executed overall security and risk strategy to mitigate operational risks.

Conducted security and risk assessments and implemented policies and procedures to protect the brand against theft, fraud, and loss.

Responding proactively to emerging threats by upgrading store security systems regularly.

Managed security response to incidents, ensuring thorough investigations and reporting.This includes investigations into all incidents in stores, reporting on findings, recommendations on system improvement to limit the risk and losses.

Collaboration with external law enforcement agencies for enhanced security measures.Strong research competencies were utilized for risk mitigation and regulatory compliance.

Analytical thinking and problem-solving skills regarding incident response and crisis management.

Ensuring National Risk and Security audits are completed and corrective actions implemented .

Key Working Relationships: The Risk and Security Head functions independently, diligently, competently, and professionally without constant supervision or direction.

Strong communication skills to deal effectively with a variety of stakeholders, both internal and external.

Design and implementation of 24/7 CCTV control room for live monitoring of all stores via advanced AI software and integrated alarm monitoring. Milestones:

Reduced incidents (Armed Robbery and Break-in) from an average of 60 plus per year to 5. Arrests were made on 3 of the 5 incidents and all stock recovered. PSD Senior Team Leader, 2017 - 2022

Aegis Defence Services/ Garda World

Conduct duties as a Team Leader of mobile security team.

Protect clients, company employees and assets within living and working premises and mobile security missions outside of secured areas.

Ensure that Aegis and Samsung HSE and Operations policies instructions,

Human resources

Innovation management

Team management

Goal setting and achievement

Performance evaluations

Problem-solving abilities

Document management

Multitasking

Business Management (P&L)

Security Management

Risk Management

Close protection operations

(corporate/Diplomatic)

Firearm Instrucktor

Investigation Techniques

Crime Intelligence

Loss Control

Crime Prevention and Awareness

Tracing and Collections

regulations and procedures specific to the project location are implemented and followed by all team members.

Consult with the Ops Manager to ensure the team vehicles, communication, medical, weapons and other equipment is fully operational, serviceable and mission ready at all times.

Take part in security task planning and briefings organized by Aegis Operations Manager.

Consult with Operations Manager LN administration team and Watch Keeper to ensure, that the team (weapons, vehicles and personnel) is MOI, MdOC and GOI compliant.

Produce briefings for clients and team members prior to security missions.

Organize and deliver training as per the Aegis standard training matrix to team members on a weekly and monthly basis.

Submit weekly and monthly training reports to the Operations Manager.

Manage Incidents; write HSE and Aegis incidents reports and statements.

Inform the Operations Manager immediately after any occurrence of issues which may affect team performance and operational readiness.

Take part in Iraqi national's selection and induction training process. Area Manager, 2016 - 2016

Fidelity Security Services

Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.

Managing allocated areas to ensure that contractual requirements are met as stipulated by client.

Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client.

Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.

General management and supervision of security staff to ensure that required performance is always met.

Dealing with all required administration matters.

Consulting daily with management on various operational issues.

Consulting daily with Regional Management on various Operational matters.

Ensuring that all HR related queries are dealt with promptly.

Formulate disciplinary actions.

Ensuring the timeous submission of employment forms to the Regional Office.

Submitting relevant weekly / monthly incident and general reports to Management.

Investigating incidents and reporting on such.

ISO 9001:2008 Management System.

Protective Agent, 2014 - 2016

Arcfyre International

Personal protection of VIP and family.

Securing VIP residential property.

Security and Safety training for VIP and family.

Screening and training of all domestic staff employed by VIP.

Coordinating and planning of all travel by VIP.

Team Leader / PSD Medic, 2014 - 2014

Near East Security

All PSD operational planning and Medic duties (High Threat)

Planning of all movements

Route risk assessments and planning

Site risk assessments

Advance venue protection planning

Management of all local national staff members

Training of Local National staff members

Management of all equipment

Team medic duties

All communications management

CP Team Leader, 2011 - 2013

Hart Security (Kabul) European Police Mission

Planning and conducting of all Close Protection Operations for the European Police Mission Afghanistan (High Threat)

Planning of all movements.

Route risk assessments and planning.

Site risk assessments.

Advance venue protection planning.

Management of all local national staff members.

Management of all equipment.

Site Protection.

All communications management.

Loss Adjuster, 2009 - 2011

SA Taxi Finance

Collection of arrears on vehicles.

Tracing of clients and vehicles that are in arrears.

Repossession of vehicles that are in arrears (nationally).

Loss prevention.

Self Employed, 2006 - 2009

Owner of two Cash Crusaders franchise Retail Stores

Management of retail businesses. (Operational and financial, P&L).

Stock orders, Stock levels.

Stock control (stock takes).

Merchandising.

Retail floor management.

Managing policies, procedures and implementing systems.

Training.

Loss prevention.

Enforcing operational standards.

Budget planning and management (operational and financial).

Manage daily reports (sales, POS).

Write and submit reports to franchisor.

PSD (Personal Security Detail): Civpol project, 2004 - 2006 DynCorp International

PSD team member, high threat protective operations (VIP Protection).

PSD driver, vehicle formations.

Dealing with high profile state department officials.

Securing compound.

Inspector, Various Positions, 1990 - 2004

South African Police

Management of control room.

Management of vehicles on patrol.

Serving the public in time of direct crime.

Responding to serious and violent crimes in progress.

Crime Prevention.

Investigation of crime.

Inspector, Johannesburg Flying Squad.

Unit commander, Reaction Field Team.

Unit commander, Crime Prevention.

Second in command, Crime Intelligence.

Second in command, Tracing Unit.

EDUCATION

Metric Grade 12

Vorentoe

High School

National Diploma, Police Administration

Technicon South Africa

Subjects taken and passed: Police Resource Management, Criminal Law, Law of Criminal Procedure and Evidence, Investigation of Crime, Afrikaans language, English language

CERTIFICATION

Crucible, High Threat Protective Operations Advance Course.

BTEC FPOS LEVEL 3, First Person on scene.

PSIRA GRADE A.

REFERENCES

Anthony Maree, ***********@*****.***

Jonathan Muller, ********@*****.***

Sanet Sretdom, ****************@*****.***

TRAINING

Advanced driving course

Police SWAT

Investigation of crime

Crime Intelligence

Business Management

Advanced High Threat Protective Operations

Fire Arm Instructor

DRIVERS LICENSES

Motorcycle

Light passenger vehicle

Truck/Bus 16000 kg

PERSONAL INFORMATION

Citizenship: SA Citizen

Date of Birth: 04/26/73

Gender: Male

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