Customer Service and Office Support Candidate

LYDIAH NYABURI OYARO

Nairobi, Kenya 071******* *************@*****.***

PROFESSIONAL PROFILE

Customer-focused cosmetology professional and trainer with experience working directly with clients and supporting learners through practical training. Holder of a Diploma in Cosmetology and a Training of Trainers (TOT) qualification. Strong communication, customer care, organization and time-management skills. Seeking a part-time opportunity in customer service, front office, sales, administration, training or related support work.

KEY SKILLS

Customer service and client care

Communication and interpersonal skills

Training and learner support

Time management and organization

Handling customer questions and concerns

Sales and service promotion

WhatsApp and social media communication

Teamwork and professionalism

WORK EXPERIENCE

Hairdresser / Customer Service – Salon 1 year

Welcomed and attended to clients professionally and identified their service needs.

Provided hairdressing services while maintaining customer satisfaction.

Explained services, prices and product options to clients.

Managed client appointments and organized daily service activities.

Handled customer questions and concerns calmly and professionally.

Promoted services through WhatsApp and social media.

Cosmetology Trainer – Centurion Training Institute

Trained learners in practical cosmetology and hairdressing skills.

Explained procedures clearly and supported learners during practical sessions.

Provided guidance and constructive feedback on learner work.

Maintained professional communication with learners.

EDUCATION & PROFESSIONAL TRAINING

Diploma in Training of Trainers (TOT) – Angaza Vocational College May 2024 – October 2024

Diploma in Cosmetology – Angaza Vocational College April 2023 – April 2024

KCSE – Sengani Girls High School 2018 – 2022

KCPE – Grapesyard Primary School 2009 – 2017

LANGUAGES

English Kiswahili

INTERESTS

Reading, cooking, listening to music and travelling.

REFERENCES

Available upon request.

Contact this candidate