Experienced Customer Support Specialist
Resume:
ANJALI GIRI
*************@*****.*** 913-***-****
Experienced Customer Support Specialist
Summary
Customer support professional with 16 years of experience specializing in e- commerce, retail, insurance, and travel sectors. Proven expertise in managing customer inquiries, issue resolution, and quality assurance with excellent communication skills and a customer-first approach. Skilled in CRM systems and maintaining collaboration across teams to ensure exceptional service delivery. Experience
Executive
Mphasis Limited 02/2026 - 03/2026
Resolving customer inquiries and providing support for order tracking and payment issues
Executive
Concentrix Daksh Services India Private Limited 11/2025 - 02/2026 Managing customer communications via email, chat, and phone to maintain high service quality
Executive
EXL Service.com (India) Private Limited 10/2024 - 07/2025 Accurately documenting interactions and collaborating with logistics and warehouse teams
Executive
IntelligentDX Private Limited 08/2024 - 09/2024
Identifying and escalating complex customer issues to leadership as needed Executive
FPL Technologies Private Limited 07/2024 - 08/2024 Delivering product information and assisting with returns, refunds, and exchanges
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Executive
Barclays Global Service Centre Private Limited 05/2024 - 06/2024 Ensuring customer interactions meet brand service quality standards Executive
Infosys BPO Limited 12/2023 - 03/2024
Sharing customer feedback to help improve internal processes Executive
Tata Consultancy Services Limited 09/2021 - 11/2023 Handling customer requests and maintaining timely communication under pressure
Executive
Sterling Chemicals and Alcohols Limited 11/2020 - 04/2021 Providing accurate order support and managing customer issues Executive
Gallagher Center of Excellence LLP 09/2019 - 06/2020 Collaborating with cross-functional teams for smooth resolution of customer queries
Executive
Mphasis Limited 08/2019 - 09/2019
Resolving customer issues and maintaining CRM data accuracy Executive
Tech Mahindra Business Services Ltd 03/2019 - 09/2019 Supporting customers with product details and order status updates Executive
WNS Global Services Pvt. Ltd. 03/2018 - 03/2019
Performing quality assurance checks on customer communications Executive
Garware Bestretch Ltd 09/2017 - 03/2018
Responding to customer inquiries and effectively resolving complaints
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Executive
Ventura (India) Private Limited 09/2016 - 11/2016
Providing support for payment issues and product information Executive
Global Outsourcing Solutions 01/2015 - 02/2016
Managing multi-channel customer service and documenting all interactions Education
Bachelor of Commerce
Savitribai Phule Pune University
Completed undergraduate degree in Commerce
Higher Secondary Certificate, Commerce
Vidya Bhavan Junior College, Pune
Completed HSC focusing on commerce subjects
Secondary School Certificate
NCL English Medium School, Pune
Completed secondary education
Skills
Customer Support, CRM Systems, Problem Solving, Communication Skills, Quality Assurance
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