Customer Relations & Event Support Professional

ALESSANDRA RUELAS

Laredo, Texas 956-***-**** ************@*******.***

PROFESSIONAL SUMMARY

Personable and dependable professional with several years of customer-facing experience in fast-paced environments. Experienced in assisting customers, handling requests, coordinating reservations and events, and creating a welcoming experience. Organized, attentive to detail, and comfortable communicating with a variety of customers. Seeking a part-time retail position where strong customer service and people skills can contribute to a polished customer experience. EXPERIENCE

TENSAI Laredo, TX

Customer Relations Assistant 2020 - 2025

• Provided friendly and attentive service to customers in a fast-paced environment.

• Assisted customers with questions, requests, reservations, and special accommodations.

• Built positive relationships with returning customers through personalized and professional service.

• Helped coordinate reservations, large parties, and special events.

• Responded to customer inquiries and helped resolve concerns professionally.

• Assisted with restaurant promotions, announcements, and customer outreach.

• Worked closely with team members to maintain an organized and welcoming environment. AURA EVENTS Laredo, TX

Event & Client Relations Assistant 2025 - Present

• Assisted clients and guests before and during events to provide a positive experience.

• Helped coordinate event details, setup, schedules, and guest requests.

• Communicated with clients, vendors, and team members throughout the event process.

• Assisted with event presentation and organization to ensure spaces were prepared and guest-ready.

• Helped manage inquiries, confirmations, and event-related follow-up. EDUCATION

St. Augustine High School Laredo, TX

High School Diploma

SKILLS

Customer Service Client Relations Customer Communication Sales Support Organization Attention to Detail

Event Coordination Teamwork Time Management

Professional Communication Fast-Paced Environments LANGUAGES

Fully bilingual in English and Spanish

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