Cross-Functional Product & Operations Execution AI

VICTOR PROCOPTZOV

Project & Product Operations Cross-Functional Execution AI

054-******* ************@*****.*** LinkedIn

SUMMARY

Operations leader transitioning into Product and Project Management after 11 years in high-volume e-commerce, including 6 years managing complex, fast-moving operations. Experienced in turning operational problems into structured initiatives, coordinating multiple stakeholders, improving workflows and system logic, tracking KPIs, and driving measurable execution. Led 50 employees and 8 shift supervisors across three shifts supporting 2,000-3,000 online orders per day. Product Management certified, with hands-on AI product work involving requirements, user flows, MVP definition, LLMs, and system/API logic. CORE SKILLS

Project / Operations: Cross-Functional Coordination, Workflow Design, Process Improvement, KPI Tracking, Risk & Bottleneck Identification, Stakeholder Alignment, Execution Follow-Through

Product: Requirements Gathering, PRDs & User Stories, User Flows, Feature Prioritization, MVP Definition, Product Metrics, Agile AI / Technical: AI Agents, LLMs, Prompt Engineering, API & System Logic, Claude, GPT, Cursor, Lovable Tools: Jira, Notion, SAP, CRM

PROFESSIONAL EXPERIENCE

KSP Operations & Logistics Manager 2019-2025

• Led a 50-person e-commerce operation, including 8 shift supervisors across 3 shifts, coordinating priorities and execution in an environment supporting approximately 2,000-3,000 online orders per day.

• Tracked operational KPIs and individual productivity to identify bottlenecks, evaluate performance, and prioritize improvement initiatives.

• Helped redesign order allocation around warehouse zones after a frontline issue revealed excessive walking; coordinated the operational change and measured a 15% improvement in packing productivity.

• Proposed system-driven assignment logic that prioritized the oldest pending orders and allocated up to five orders per packer, reducing conflicts, preventing order skipping, and improving workflow consistency.

• Worked across management, shift supervisors, employees, Sales, and internal system stakeholders to resolve issues and improve workflows using SAP, CRM, and internal platforms.

• Communicated operational performance and improvement needs to management, helping turn broad problems into clear actions and measurable outcomes.

KSP Warehouse Associate -> Senior Warehouse Associate 2014-2019

• Progressed from frontline operations into leadership, developing deep hands-on understanding of workflows, system users, fulfillment constraints, and operational dependencies.

PRODUCT & AI PROJECT

Autonomous AI Order Management Agent Product Project 2025-2026

• Defined product requirements, user journeys, business rules, validation logic, edge cases, and MVP for an AI-powered self-service order management experience.

• Defined interaction logic between the AI agent, Order Management System (OMS), and payment gateways, translating a complex operational process into structured system behavior.

• Built and tested an MVP using Claude, Cursor, and Lovable; iterated on workflows and AI behavior with a target of reducing manual support tickets by 50%.

ADDITIONAL EXPERIENCE

HOT Customer Operations Specialist ~6 months

• Supported customers in a high-pressure service environment, strengthening issue resolution, communication, and customer-needs analysis. EDUCATION & CERTIFICATION

Product Management Certification - Bar-Ilan University, 2026 Product lifecycle, discovery, Agile, PRDs, user flows, technical product design, AI workflows

Full High School Matriculation Additional studies in Network Management & Computer Technician LANGUAGES

Hebrew - Native English - Highly Proficient Russian - Proficient

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