Lyft Driver and Customer Service Professional

Ashley Nicole

Los Angeles, CA ***** +1-559-***-**** ***********@*****.***

Professional summary

Hardworking self-employed Lyft driver with 2 months of experience in passenger transport and customer service. Skilled in GPS navigation, route optimization, and mobile app proficiency, ensuring safe and efficient rides. Committed to maintaining high standards of vehicle cleanliness and readiness, while adapting to changing demand and enhancing rider experiences.

Authorized to work in the US for any employer

Work experience

Self Employed

Lyft Drivers

July 2026 to Present

• Transported passengers safely to destinations by following GPS directions, traffic laws, and local regulations while maintaining awareness of road conditions, detours, and peak traffic patterns.

• Delivered professional, courteous customer service by greeting riders, assisting with entry and exit as needed, and addressing questions or concerns to support a positive ride experience and high ratings.

• Maintained a clean, orderly vehicle interior and exterior between trips, monitoring fuel levels and basic vehicle condition to support comfort, safety, and readiness for continuous ride requests.

• Managed the Lyft driver app to accept rides, navigate routes, and track trip details, adapting quickly to changing demand, pickup locations, and rider preferences throughout each shift.

• Planned driving schedules around high-demand periods, monitored wait times between rides, and adjusted coverage areas to improve trip volume while balancing time on the road and rest breaks. Cashier

McDonald's Fresno, CA

July 2019 to May 2020

Crew Member/ Customer Service.

• Delivered fast, friendly, and accurate service in a high-intensity, fast-paced environment.

• Managed point-of-sale (POS) cash registers, accurately processing financial transactions and resolving drawer discrepancies.

• Welcomed guests and handled complaints efficiently, ensuring a positive customer experience and repeat business.

• Maintained strict adherence to safety, sanitation, and operational guidelines. Alorica Customer Service Representative

Verizon Clovis, CA

March 2019 to July 2019

Customer Service Representative Alorica

Resolved high-volume customer inquiries via phone and chat, maintaining an empathetic and professional demeanor.Troubleshot account issues and billing discrepancies, significantly improving first-contact resolution rates.Utilized CRM software and internal databases to accurately log customer interactions and update account profiles.Worked collaboratively with team leads to meet and exceed daily performance metrics (KPIs) for quality assurance. Education

Esthetician (Milan Institute)

Milan Institute-Clovis Clovis, CA

January 2021 to February 2025

Licensed Esthetician and dependable professional with a strong background in high-volume customer service, client relations, and operations. Proven ability to manage fast-paced environments, resolve complex inquiries, and build lasting client rapport through specialized technical knowledge. Exceptional communicator skilled in clinical skin analysis, consultative upselling, and strict adherence to health and safety regulations. Facials & Skin RejuvenationFace & Body WaxingClient Consultation & RetentionCustomer Support & De-escalationProduct Knowledge & Retail SalesHigh-Volume Call HandlingOrder Fulfillment & LogisticsState Board Sanitation & Safety High school diploma or GED

Clovis East High School Fresno, CA

August 2013 to June 2016

Skills

Route Optimization GPS Navigation Time Management Mobile App Proficiency Customer De-escalation Skills Customer service Vehicle Maintenance

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