Customer Service & Hospitality Assistant Manager

GABRIELLE BERLLY

***************@*****.*** linkedin.com/in/gabrielleberlly

PROFESSIONAL SUMMARY

Outgoing and customer-focused professional with experience in hospitality, retail sales, customer service, and management. Skilled at building relationships, creating positive customer experiences, handling high-volume interactions, resolving problems, and working effectively in fast-paced environments. Experienced in serving, team leadership, sales, client communication, and day-to-day operations. PROFESSIONAL EXPERIENCE

Massage Envy — Davie, FL Assistant Manager August 2021 – August 2024

• Delivered friendly, professional customer service while assisting clients with appointments, memberships, services, and questions.

• Managed front-desk operations in a fast-paced environment while balancing customer needs, phone calls, scheduling, and administrative responsibilities.

• Assisted with opening and closing procedures, daily operations, and maintaining an organized and welcoming environment.

• Supported and trained team members to provide consistent, high-quality customer experiences.

• Handled customer concerns and service issues professionally to maintain client satisfaction.

• Built relationships with returning clients and helped promote memberships, services, and retail products.

• Managed multiple priorities while maintaining attention to detail and a positive attitude. Zabb Thai & Sushi — Davie, FL Server August 2020 – August 2022

• Provided attentive, friendly service to guests in a fast-paced restaurant environment.

• Greeted guests, explained menu items, answered questions, and made recommendations based on customer preferences.

• Accurately took food and beverage orders while managing multiple tables and prioritizing guest needs.

• Delivered food and beverages efficiently while maintaining a high standard of presentation and service.

• Communicated closely with kitchen and front-of-house staff to ensure accurate and timely orders.

• Handled guest concerns and special requests professionally to create a positive dining experience.

• Maintained clean and organized tables and service areas throughout each shift.

• Processed payments accurately and efficiently while providing a welcoming final interaction with guests. Ross Kramer Gallery — Miami, FL Senior Sales Development Representative December 2023 – April 2026

• Built strong relationships with clients and repeat customers through personalized communication and attentive service.

• Sold 25+ pieces of artwork and generated more than $250,000 in revenue while consistently exceeding monthly sales goals.

• Increased total sales and revenue by 110% by developing customer relationships and understanding individual client preferences.

• Communicated with prospective and existing customers through phone, email, and in-person interactions.

• Recommended products based on customer interests, preferences, and budget.

• Maintained relationships with collectors and repeat buyers to encourage continued business and referrals. Amazon Web Services (AWS) — Arlington, VA Customer Acquisition Intern May 2026 – September 2026

• Communicate with prospective customers through phone and email while maintaining a professional and personable approach.

• Manage a high volume of customer interactions while staying organized and responsive.

• Build relationships with customers by understanding their needs and connecting them with appropriate solutions.

• Schedule and coordinate meetings with customers and internal teams.

• Collaborate across teams to provide responsive customer support and maintain strong client relationships. CrowdStrike — Austin, TX Global Sales Excellence Intern June 2025 – August 2025

• Communicated with prospective customers and business professionals through phone, email, and professional networking platforms.

• Developed strong interpersonal and communication skills while interacting with customers across different industries.

• Built relationships with prospective clients through personalized communication and consistent follow-up.

• Managed multiple customer conversations and follow-ups while maintaining detailed records. EDUCATION

University of Florida, Warrington College of Business — Gainesville, FL Bachelor of Science in Business Administration & Corporate Communications Minor: Technology Management CERTIFICATIONS

AWS Certified Solutions Architect – Associate — June 2026 AWS Certified AI Practitioner — June 2026 AWS Certified Cloud Practitioner

— June 2026

SKILLS

Customer Service: Customer Relations, Conflict Resolution, Client Communication, Customer Experience, Relationship Building Hospitality: Guest Service, Food & Beverage Service, Multitasking, High-Volume Environments, Teamwork Sales: Upselling, Product Recommendations, Sales Goals, Client Retention, Relationship Management Professional: Communication, Organization, Problem Solving, Time Management, Team Leadership Technology: Salesforce, Microsoft Office

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