Bus Operator and Customer Service Representative

KK

KATHRYN KOLAWOLE

****************@*****.*** 502-***-**** LEXINGTON, KY 40517

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities, also a Safety-conscious as a Bus, Motor Coach and Box Truck operator with a career providing assistance, communicating effectively with and reporting activities that appear suspicious, commits to safe travel and transport. Ready to tackle new challenges with a terrific company.

Adjusting routes

GPS Applications

Bus inspections

Safe driving skills

Safe Driving Practices

Defensive Driving

Incident Reporting

Guest Relations

Route Navigation

Passenger Assistance

Mobility Assistance

Effective communication skills

Wheelchair assistance

Route Planning

Customer relations skills

Scheduling pickups

Emergency Procedures

Call Management

Complaint resolution

Inbound and Outbound Calling

Paperwork Processing

Product Knowledge

Data Entry

Scheduling

Appointment Scheduling

Typing 36 WPM

Active Listening

Courteous demeanor

Call Center Operations

Prioritization

Payment Processing

Grammar

Customer Relationship Management (CRM)

Positive and professional

Complaint Handling

Route Management

CRM Software

Shipping and receiving understanding

Building rapport

Senior leadership support

Filing

High-energy attitude

Clerical Support

Fare collections

Lextran Transportation Lexington, KY

Bus Operator

10/2023 - 05/2024

Provided safe and reliable transportation for passengers to their destinations.

Assisted disabled passengers with boarding and exiting the bus at designated stops.

Adhered to set schedules while operating buses safely along assigned routes.

Enforced fare collection policies by collecting fares from passengers. Responded quickly and calmly to emergency situations such as medical emergencies or accidents involving the bus.

Performed pre-trip inspections on vehicles, ensuring that all safety Summary

Skills

Experience

equipment was in proper working order.

Communicated route information to passengers during trips as needed. Followed established protocols for dealing with disruptive passengers or other incidents aboard buses.

Inspected interior of bus after each trip for any lost items left behind by passengers.

Reported any mechanical issues or passenger disturbances to supervisors immediately.

Copart Lexington, KY

Customer Service Representative

02/2020 - 09/2023

Documented changes in claim statuses using specialized software systems. Collaborated with other departments to resolve billing disputes or address customer concerns quickly.

Developed strategies to reduce the number of denied or delayed claims within assigned portfolio.

Analyzed trends in claim denials or delays to identify areas for improvement within the organization.

Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers. Educated customers on their rights under state and federal regulations governing insurance policies.

Developed strong relationships with customers by providing personalized assistance and support.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Demonstrated excellent communication skills in resolving product and consumer complaints.

Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Fanueil Hall Marketplace Lexington, KY

Customer Service Representative

(Remote)

04/2018 - 01/2020

Assisted clients with Medicaid applications and renewals, answering questions and providing guidance throughout the process. Conducted outreach to low-income individuals in order to inform them of their eligibility for Medicaid services.

Researched and responded to inquiries from clients regarding Medicaid coverage and benefits.

Verified income information for eligibility purposes and updated case records accordingly.

Explained complex regulations related to Medicaid programs to clients in a clear and concise manner.

Maintained an up-to-date understanding of federal and state laws governing Medicaid services.

Maintained detailed records of customer interactions, transactions and comments for future reference.

Developed strong relationships with customers by providing personalized assistance and support.

Identified areas of improvement in customer service processes and suggested changes accordingly.

Resolved complex problems by working with other departments to provide solutions that meet customer needs.

CVS Pharmacy Lexington, KY

Customer Service Representative

(Remote)

Provided customer service support to customers over the phone and by email.

Handled customer inquiries and complaints in a timely manner. 02/2016 - 02/2018 Identified customer needs and provided appropriate solutions. Processed orders, forms, applications, and requests. Researched required information using available resources. Maintained records of customer interactions, transactions, comments, and complaints.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Answered inbound calls, chats and emails to facilitate customer service. Made outbound calls to obtain account information. Prepared and evaluated CRM reports to identify problems and areas for improvement.

Christian Cornerstone Correspondence Townsend, GA High School Diploma

03/2005

Community Technical Education Lexington, KY

Business Administration And Management

Class B CDL License with passenger and air brake endorsement, including 18 weeks of certified training. Defensive Safety Driver Certificate with 100% test scoring x3. Education and Training

Certifications

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