Customer-Focused Retail Service Professional
Resume:
**** *** *********** ****, ********* Tennessee ***02
************@*******.***
ALLISON JOHNSON
PROFESSIONAL SUMMARY
Bartender and server with over 14 years of experience in high-volume dining environments, demonstrating exceptional multitasking, organizational, and customer service skills. Proficient in managing cash transactions, coordinating with kitchen staff for seamless service, and fostering a welcoming atmosphere that enhances guest satisfaction. Passionate about leveraging skills in restaurant management and customer engagement to drive positive dining experiences and operational efficiency. EMPLOYMENT HISTORY
BARTENDER/SERVER Nov 2024 - Jul 2025
Applebee's Olive Branch, MS
BARTENDER/SERVER Dec 2021 - Sep 2023
O'Charley's Olive Branch, MS
SERVER Dec 2020 - Nov 2021
Colton's Steakhouse Olive Branch, MS
LEAD SERVER Feb 2014 - Dec 2020
Memphis BBQ Company Horn Lake, MS
Recommended menu items, boosting customer satisfaction and dietary adherence. Coordinated with kitchen staff for timely, accurate food service, enhancing efficiency. Managed 8 tables during peak, demonstrating multitasking and organizational skills. Maintained cleanliness by clearing and sanitizing tables, ensuring customer comfort. Handled cash transactions accurately, maintaining a balanced cash drawer. Resolved customer issues swiftly, ensuring a positive dining experience. Engaged with customers, fostering a welcoming environment and meeting their needs. Ensured efficient service and accuracy, boosting customer satisfaction in a fast-paced environment. Collaborated with kitchen staff for timely and accurate meal delivery, enhancing guest experience. Managed up to 8 tables simultaneously, showcasing exceptional multitasking and organizational skills. Maintained a clean and inviting dining atmosphere, contributing to a positive guest experience. Handled cash transactions accurately, ensuring a balanced register and financial integrity. Cultivated a welcoming atmosphere, ensuring a memorable dining experience that encouraged positive customer feedback. Advised patrons on menu options, enhancing satisfaction and accommodating dietary preferences. Collaborated with kitchen staff for timely service and efficient food delivery. Managed cash transactions accurately, maintaining a balanced register each shift. Swiftly resolved customer issues, fostering a positive dining environment. Ensured cleanliness of dining area, promptly clearing tables and restocking supplies. Led team to enhance dining experience, significantly boosting customer satisfaction. Streamlined order delivery process, ensuring timely service during peak hours. Managed cash transactions with precision, maintaining consistently balanced cash drawers. Swiftly resolved customer issues, fostering a welcoming and positive environment. Ensured adherence to safety standards, upholding health regulations and customer trust. Worked closely with kitchen staff to improve food delivery times, fostering teamwork that reduced wait times by ensuring efficient coordination.
SHIFT MANAGER Aug 2011 - Feb 2014
McDonald's Hernando, MS
EDUCATION
HIGH SCHOOL DIPLOMA Aug 2007 - May 2011
Horn Lake High School Horn Lake, MS
COURSES
FOOD SAFETY CERTIFICATION Apr 2012 - May 2012
ServSafe
FIRST AID CERTIFICATION
First Aid Certification
SKILLS
Teaching (Skillful), Food service (Experienced), Cash handling (Experienced), Computer skills (Skillful), Restaurant management (Experienced), Food safety (Experienced), Microsoft PowerPoint (Skillful), Microsoft Word (Skillful), Manual handling (Skillful), Inventory control (Experienced), Weight handling (Skillful), Food safety management (Experienced), Microsoft Excel (Skillful), Fine dining (Experienced), Bartending (Experienced), POS (Experienced), First aid (Experienced), Restaurant experience (Expert), Heavy lifting (Experienced), Hospitality (Expert), Technical Proficiency (Experienced), Casual dining (Experienced), Time management (Experienced), Childcare (Experienced), Catering (Experienced), CPR (Experienced), Basic math (Expert), Serving (Expert), Cleaning (Experienced), Customer service (Expert), Host/hostess (Experienced), Driving (Experienced), Childhood development (Experienced), Cooking (Experienced), Computer literacy (Experienced), Food preparation (Experienced), Call center (Experienced), Cocktail (Experienced), Productivity software (Experienced), Account management (Experienced). LANGUAGES
English (Native).
ADDITIONAL INFORMATION
CERTIFICATIONS AND LICENSES
• Driver's License
• First Aid Certification
• ServSafe
• Food Safety Certification
REFERENCES
Nathan Harris, Medline Industries 731-***-****); Paul Baldi, Federal Express Cooperate Office901-***-****); Steve Kellinsky, United States Government 662-***-****). Oversee daily operations, ensuring seamless service and high customer satisfaction. Resolve customer issues swiftly, boosting repeat visits and loyalty. Coordinate with teams to enhance efficiency and guest experience. Conduct safety inspections to maintain compliance with health standards. Manage inventory and supplier relations for timely stock replenishment. Lead training for new hires, enhancing service skills and policy knowledge. Implement employee evaluations, boosting motivation and productivity. Maintain financial records, ensuring accuracy in cash handling and transactions. Enhanced team productivity through targeted training initiatives, fostering a culture of excellence and customer-centric service.
CPR Certification (Red Cross)
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