Network Support and Printer Systems Engineer

Richard R. Ray Jr.

***** ******* **** 240-***-**** (Home)

Upper Marlboro, MD 20772 ***********@*******.***

SUMMARY:

Enthusiastic and proven computer professional with extensive experience in various industries.

OBJECTIVE:

To obtain a challenging position as a Network Engineer in an environment where my training, education and experience will enable me to grow and contribute to the growth of the corporation.

PROFESSIONAL EXPERIENCE SUMMARY:

With over thirty years of experience in the Information Technology Management Field, applied to the FAA's Enterprise Network Operational Control Center (ENOCC), to provide assistance and support to the FAA's LAN/WAN community. Comprehensive telecommunication and networking skills are demanded in this environment to analyze, troubleshoot and resolve networking problems from Windows 2010 Enterprise Servers, Proxy Servers, SunNet Manager Server, BT IP Management Server, DNS Servers, VPN, Softoken, IP Connectivity, TCP/IP, Active Directory, Novell's IPX Connectivity, Routers to Firewalls, not excluding any.

PROFESSIONAL EXPERIENCE

Science Applications International Corporation (SAIC) (Jan. 5th, 2021 – Present) Printer Support Technician providing Remote Desktop Services for our FAA clients TierII Remote Support for the FAA providing Remote Desktop Services for our FAA clients

Chickasaw Nation Industries, Inc. (CNI) (Nov. 2015 – October 28, 2020) Printer Support Team Lead

Team Lead for the Printer Support Team, responsible for the management and operations of approximately 800 network printers here at our FAA HQ locations. Administrator for the Print Servers providing all FAA HQ locations with the network printers necessary for major production. Responsible for printer management, replacement, repair, toner replacement and supplies for all network and local printers. Responsible for setting up faxing, scanning and all functions needed in network printer support. Implemented and activated ports in telephone closet for all our FAA network printers in our FAA environment. Named all printers using our FAA Printer Naming Standard Policy and Procedures. Provided Printer Surveys determining locations for new network printer for our users here at the FAA. Also provided desktop support for our FAA clients in our Windows 7 and Windows 10 environment, including special projects deploying new replacement computers/laptops due to viruses captivating our FAA environment. Actionet (May 2009 – October 2015)

Printer Team Lead

Team Lead for the Printer Support Team, responsible for the management and operations of approximately 800 network printers here at our FAA HQ locations. Administrator for the Print Servers providing all FAA HQ locations with the network printers necessary for major production. Responsible for printer management, replacement, repair, toner replacement and supplies for all network and local printers. Responsible for setting up faxing, scanning and all functions needed in network printer support. Implemented and activated ports in telephone closet for all our FAA network printers in our FAA environment. Named all printers using our FAA Printer Naming Standard Policy and Procedures. Provided Printer Surveys determining locations for new network printer for our users here at the FAA. Also provided desktop support for our FAA clients in our Windows 7 environment, including special projects deploying new replacement computers/laptops due to viruses captivating our FAA environment. Optimus/Aviel/Netstar-1 (May 2007 – May 2009)

Network Engineer/ENOCC Team Lead

Team Lead for the ATO National Network Services, providing LAN/MAN/WAN network support for the Federal Aviation Administration (FAA). Provided maintenance skills in support of ENOCC’s Firewalls, Cisco routers, Cisco Catalyst switches, Cisco VPN Concentrator, DNS server, Proxy servers, Relays, etc. and monitored this equipment. Developed background skills here at the FAA necessary for the implementation and troubleshooting support to provide a successful network environment. This knowledge of responsibility has helped with the transition and implementations of many projects here at the FAA such as; Softoken, VPN Administration, BT IP Management and many Help Desk Client transitions. Also provided support for the Checkpoint Firewall and projects in which over a thousand IP 's removed from the FAA infrastructure.

OST Inc. (Feb. 2005 – May 2007)

Telecommunications Manager

Team Lead for the Enterprise Network Control Center, responsible for assisting end-users and LAX Admins in resolving network related issues; routing. DNS, proxy Socks, pop3, VPN, Spam mails, Softoken. Responsible for running test to resolve networking issues, resolving topologies and interface with users and our telecommunication providers. We also provide maintenance support by administering and monitoring ENOCCs firewall, Cisco VPN Concentrator, Relays, Proxy servers, DNS servers, Cisco Catalyst Switches, Cisco routers.

Advanced Management Technology, Inc. (June 2002 – Feb. 2005) Telecommunication Analyst Manager

Team Lead for the Enterprise Network Control Center, responsible for assisting end-users and LAN Admins in resolving network related issues; routing, Telnet, SSH, DNS, proxy Socks, pop3, VPN, Spam mails, Softoken. Responsible for running test to resolve these types of networking issues, topologies, interface with users and our telecommunication providers. Also responsible for providing maintenance support by monitoring ENOCC’s firewall, Cisco VPN Concentrator, proxy servers, DNS servers, Cisco Catalyst switches, Cisco routers. As administrators for the RSA server, providing VPN accounts for our FAA clients, worked aggressively to restore our VPN accounts into a more organized operation. VPN accounts had previously been in great demand and developed into user time zone. There were more accounts in the RSA VPN account database than licenses necessary for the users. Restored VPN accounts into a more organized operation by gathering user account information, such as accessed times, group account information and POC information for each group. This information passed on to group POC’s showed them which users were really was using VPN and those who were not. User’s accounts that were unused were eliminated and given to those who were in need.

KENROB and Associates, Inc. (Nov. 2002 – June 2002) Telecommunication Analyst Manager

Team Lead for the Enterprise Network Operations Control Center, and was responsible for the resolution of customer, network/communication problems. This included, evaluating topologies and running test to resolve these issues. Also maintained and monitored the Internet and E-Mail services for our clients at the FAA. Issued service request and performed the initial screening of these service request. Interface with customers and telecommunication providers. Managed, the Quality Assurance Management Program (QAMP), which provides managers with statistics for the ENET systems four times daily. Provided managerial monthly statistical reports of our accomplishments and quarterly FAA presentations that provide information on the great services we provided for these operational periods. Also provided maintenance support by monitoring ENOCC's Firewall, Cisco VPN Concentrator, Proxy Servers, DNS Servers, Cisco Catalyst switches, Cisco Routers and Solcom Probe, etc. KENROB & Associates, Inc. (Oct.97 – Nov.2000)

Hardware/Software Technician

As a Hardware/Software technician in a Windows NT environment, on location at the FAA facility for various department we were supporting, I was responsible for all PC related problems and their maintenance. From the setup of the PC hardware to the installation to the software applications we were supporting, I was responsible for analyzing and troubleshooting these PC related problem issues. I also performed scheduled software upgrades, as well as hardware upgrades installations such as modems, printer, soundcards, NIC cards etc.. I also provided user information for our clients, for application operation instructions using the software we support and the hardware equipment we install. Using DKHelp Desk database software provided an organized method of monitoring and supporting PC hardware/software related issues.

KENROB & Associates, Inc. (Feb.97 - July 97)

Telecommunication Analyst Manager

Team Lead for 3 shifts, which were responsible for the resolution of customer, network/communication problems. This included, evaluating topologies and running test to resolve these issues. Issue service request and performing the initial screening of these service request. Interface with customers and telecommunication providers. Monitor servers in all the FAA's regional locations. Monitor and maintain support for ENOCC's Firewall, Proxy Servers, DNS Servers, SunNet Manager Server, Cisco Routers and Solcom Probe, etc. Digicon Corporation (April 96 - Feb. 97)

LAN/WAN Specialist Manager

Supervisor for 3 shifts, which provided assistance and support to the FAA LAN/WAN community for network problem resolving, network status information, network monitoring and program related network monitoring. This operation established a single point of contact to effectively manage the acquisition, implementation, operations and maintenance of the FAA agency telecommunications networks.

Digicon Corporation (Oct. 93 - April 96)

Computer Operator

Operated and maintained two Data General Computer systems and DG BP2000 printers. Processed various jobs such as Payroll reports and accounting reports, which were placed onto hardcopies. Monitored and maintained several routers and server on location in our computer operation center.

World Computer Corporation (May 92 - Oct. 93)

Computer Operator

Performed daily through annual production jobs on two Data General Computer systems. These jobs were placed onto hardcopies by the DG BP2000 printer. Responsible for tape library duties. Also responsible for maintaining two WANG VS300 and one WANG VS100 computer systems with printers.

Data Computer Corporation of America (May 91 - May 92) Computer Operator

Assigned to the Operational Support Contract at the Nuclear Regulatory Commission

(NRC) as a computer operator, using Data General and IBM computer equipment. Provided full-shift coverage for NRC's computer facilities for routine operational and maintenance support. QC'd completed runs for accuracy and appearance. Mounted the appropriate magnetic media for scheduled runs, and maintained runs logs and inventory sheets.

EDUCATION:

Computer Science/ Calvin Coolidge High School

Computer Information /System Science, University of the District of Columbia Electrical-Mechanical Engineering, University of the District of Columbia Cisco Call Manager Basic Administration, Global Knowledge ICND1-Interconnecting Cisco Network Devices, Global Knowledge Network Plus Certification (Comptia)

Cisco CCNA Boot Camp, Global Knowledge

ITIL Certification

CompTIA Certificate, Network Plus, Manpower – University of the District of Columbia Certificate, Fundamentals of Electrical-Mechanical Engineering Technology (System Repairs) Certificate, LAN Concepts and Novell Netware, USDA Graduate School Certificate, LAN Hardware and Troubleshooting, USDA Graduate School Certificate, LAN Administration and User Planning, USDA Graduate School Certificate, LAN Administration Featuring Windows NT, USDA Graduate School Certificate, Windows NT in the Enterprise Environment, USDA Graduate School Certificate, Introduction to UNIX, USDA Graduate School ADDITIONAL INFORMATION

Hardware Platforms: Sun Ultra Enterprise 3000, Sun Ultra Enterprise 450, Sun Ultra 1, Sun Sparc Station 2 & 5, SunNet Manager Server, Rose Ultra Matrix Switch, DNS Server, Proxy Server, NT Server, Nokia IP440 Firewall, Cisco VPN 3000 Concentrator, Cisco Catalyst 2900, Cisco 4000-7513 Routers, Hubs, Solcom Probe, Data General MV4000-MV40000 Series, WANG VS100 & WANG VS300 Systems, IBM 600/9370/9377, IBM 3380, etc. Operating Systems: AOS, AOS/VS/VS11,SNA, Sun

Networks: LAN, WAN, IVERIFY, WANGNET

Protocols: TCP/IP, X.25, IPX/SPX, UDP etc.

Application Software: Checkpoint Firewall, Netscape Proxy Server, Cisco Works, Solaris, Oracle, SunNet Manager, DKHelp Desk, Windows NT, Novell, Windows 95, Microsoft Office 97, Microsoft Office 2007, Microsoft Windows 7, Netscape Internet, Lotus Notes, MS-Word, WANG GENEDIT, Big Brother

TAPEINIT,VTOCLIST, WSNReorg, WSNSTART, WSNSTOP, MSP199, CEO, COPWP, DEP, DISTINIT, etc.

Languages: Basic COBOL

References:

Michelle Fannon 202-***-****

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