Part-Time Retail and Mail Processing Support
Resume:
Marie H. Carroll
Montross, VA 22520
**********@*****.***
USPS (09/22-10/22)
PSE
Sort mail and packages for mail delivery to the mail carriers and customers.
I was unable to stay at the post office too demanding on my knees.
Food Lion (02/21-09/22)
Cashier
Provide prompt, accurate and friendly service to customers through the achievement of Food Lion customer service standards
.
Be friendly, courteous and cooperative with other store associate.
Responsible for maintaining standards according to the Front End Standard Practice
.
Manual, maximizing sales through excellent customer service and minimizing shrink through proper utilization of Standard Practices.
Scan a customer’s order and handle the payment transaction.
Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers. Make every attempt to maintain accurate cash control.
ABC ( 9/19 – 02/21)
Lead Sales Associate
Learn VA ABC's full product portfolio to provide customers with best shopping
Experience and connect them to right product.
Deliver exceptional customer service by greeting and establishing a rapport with
Customers while informing them of our products and services
Project a positive shopping experience and act quickly to resolve customer questions
and concerns
Checking IDs & observing customers to determine legality of sales
Learn new technology
Maintain store visual presentation according to the VA ABC merchandising guidelines
Maintain shelf stock & displays to enhance product availability
Operating an electronic POS (point of sale)terminal to include scanning equipment
Perform accurate cashier functions and account for personal cash shortages
Assisting customers with loading merchandise as requested
Unloading shipments & the placement of stock within the stockroom
Accurately assembling & verifying licensee orders
Maintain store safety standards
Ownership of store cleanliness and assist in maintain standards throughout the store
Food Lion (08/16- 9/19)
Cashier
Provide prompt, accurate and friendly service to customers through the achievement of Food Lion customer service standards
.
Be friendly, courteous and cooperative with other store associate.
Responsible for maintaining standards according to the Front End Standard Practice
.
Manual, maximizing sales through excellent customer service and minimizing shrink through proper utilization of Standard Practices. Scan a customer’s order and handle the payment transaction.
Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers. Make every attempt to maintain accurate cash control.
Colonial Beach Police Department (12/07-06/2013)
Communications Officer:
Answer 911 emergency and non-emergency calls from the public utilizing a variety of communications devices such as telephone, radio, and teletype.
Assist inbound calls, from our internal customers, with citizen information, DMV records, background reports and other related information efficiently and expeditiously.
Obtain pertinent information from incoming calls in a prompt and courteous manner.
Classify and prioritize calls to establish and coordinate the proper public safety response
Dispatch the appropriate resources such as police, fire, animal control and/or other emergency personnel as appropriate. Coordinate mutual aid when required.
Utilize Computer Aided Dispatch System (CAD) to promptly and accurately record data from all calls.
Efficiently operate computer terminal connected to Virginia Criminal Information Network (VCIN), National Crime Information Center (NCIC), and the Division of Motor Vehicles (DMV) to obtain and relay essential information to emergency response team.
Monitor status of field units to ensure officer safety and availability for services.
Efficiently operate multiple communications devices and computer terminals concurrently to insure swift and appropriate response to calls.
Monitor alarms and security systems
.
Assist our Accreditation Manager with keeping the office up to date with current Standards of Compliance
Perform other duties as needed.
Westmoreland County Sheriff’s Office (5/98-12/07)
Communications Officer:
Answer 911 emergency and non-emergency calls from the public utilizing a variety of communications devices such as telephone, radio, and teletype.
Assist inbound calls, from our internal customers, with citizen information, DMV records, background reports and other related information efficiently and expeditiously.
Obtain pertinent information from incoming calls in a prompt and courteous manner.
Classify and prioritize calls to establish and coordinate the proper public safety response
Dispatch the appropriate resources such as police, fire, animal control and/or other emergency personnel as appropriate. Coordinate mutual aid when required.
Utilize Computer Aided Dispatch System (CAD) to promptly and accurately record data from all calls.
Efficiently operate computer terminal connected to Virginia Criminal Information Network (VCIN), National Crime Information Center (NCIC), and the Division of Motor Vehicles (DMV) to obtain and relay essential information to emergency response team.
Monitor status of field units to ensure officer safety and availability for services.
Efficiently operate multiple communications devices and computer terminals concurrently to insure swift and appropriate response to calls.
Monitor alarms and security systems.
Perform other duties as needed.
Education
1973 High School Diploma, Wheaton High School, Wheaton, Maryland
1976 Montgomery College Rockville, Maryland
1996 Rappahannock Regional Academy Basic Dispatcher, VCIN/NCIC
Skills
VCIN/NCIC certified
Basic Dispatcher
EMD Dispatcher
CPR certified
Typing 45 wpm.
Operating a variety of business machines, including fax machine, photocopy machine, personal computer,
Working software knowledge includes: WordPerfect, Lotus, Microsoft Word, Microsoft Works, Southern Software CAD and IBR CAD
Two way radio
Understand FCC rules and Current 10 Codes
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