IT Project & PMO Coordination Professional

ABDULLAH AKHTAR

Houston, TX +1-832-***-**** ********************@*****.***

IT PROJECT COORDINATOR PMO COORDINATOR TECHNICAL PROJECT SUPPORT

PROFESSIONAL SUMMARY

Business Administration professional with 7+ years of experience across corporate IT/QA, business operations, logistics, and entrepreneurship. Experienced supporting project managers, technical teams, and business stakeholders through requirements clarification, task and priority tracking, issue follow-up, UAT, quality processes, documentation, and cross-functional communication. Strong organizational and process-improvement background with experience managing competing priorities in fast-paced environments. Targeting IT Project Coordinator, Technical Project Coordinator, PMO Coordinator, Project Management Coordinator, IT Program Coordinator, Implementation Coordinator, and Project Support Specialist roles.

CORE SKILLS

IT Project Coordination • PMO & Project Support • Project Documentation • Requirements Clarification • Stakeholder Coordination • Cross-Functional Communication • Task & Deadline Tracking • Issue & Risk Follow-Up • UAT & Quality Support • Agile / Software Delivery Support • Process Improvement • Operations Coordination • Client & Vendor Relations • Compliance Support • Microsoft Office

PROFESSIONAL EXPERIENCE

Republic Services Automation Engineer / QA Feb 2023 – 2026 Houston, TX

• Collaborated with project managers, business stakeholders, and technical teams to clarify requirements, communicate issues, and support software delivery.

• Reviewed business and technical requirements, identified gaps or questions, and coordinated follow-up with appropriate stakeholders.

• Tracked priorities, open issues, deliverables, and follow-up items across multiple initiatives while managing competing deadlines.

• Supported UAT and software quality activities by validating functionality against business requirements and documenting findings.

• Maintained organized project and quality documentation to support communication, traceability, and delivery.

• Contributed to process-improvement and compliance activities designed to improve efficiency, quality, and consistency across departments.

• Recognized for strong organization, communication, and ability to manage multiple priorities in a fast-paced corporate environment.

Akhtar’s LLC Founder & Operations Manager Dec 2021 – Jan 2023 Houston, TX

• Founded and managed a logistics company, overseeing day-to-day operations, scheduling, compliance, finances, and service delivery.

• Coordinated client and vendor relationships, resolving operational issues and supporting reliable delivery.

• Managed competing priorities from planning through execution while maintaining organized processes and customer service standards.

• Oversaw business activities, finances, and operational decisions with focus on efficiency and consistency.

Amazon Customer Service Associate Jan 2021 – Dec 2022 Houston, TX

• Assisted customers with orders, account inquiries, returns, refunds, and delivery-related concerns.

• Resolved customer issues efficiently while maintaining service, quality, and customer satisfaction standards.

• Documented customer interactions accurately and followed established procedures to ensure timely resolution.

• Coordinated with internal teams on escalated issues and managed multiple customer requests in a fast-paced environment.

SK Farms Owner & Business Director Jan 2017 – Nov 2020 Karachi, Pakistan

• Managed livestock export and dairy operations with a team of staff and responsibility for daily business activities.

• Oversaw finances, supply chain activities, vendor negotiations, and client acquisition.

• Coordinated operational requirements while maintaining regulatory and compliance expectations.

• Developed leadership, negotiation, organization, and problem-solving skills in a fast-paced business environment.

EDUCATION

Middlesex University, London, England B.A. Business Administration June 2016

TECHNICAL & BUSINESS TOOLS

Microsoft Teams • Salesforce • BigMachines • IBM i Access • CAPTURE • Microsoft Office • Business & Quality Systems

ATS KEYWORD BANK

Project Coordination • Project Administration • PMO Support • Program Support • Project Tracking • Deliverables • Milestones • Action Items • Requirements • Stakeholders • UAT • Quality Assurance • Issue Management • Risk Follow-Up • Documentation • Traceability • Agile • Software Delivery • Process Improvement • Compliance • Operations • Scheduling • Vendor Coordination • Client Relations • Cross-Functional Collaboration

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