Assistant Store Manager - Retail & Technology Leadership

GARETT GRAYSON

Whitecourt, AB T*S *C* • 780-***-**** • *****************@*****.***

PROFESSIONAL SUMMARY

Results-driven Assistant Store Manager with over 14 years of progressive leadership experience in retail operations, technology sales, and team development. Proven track record at Staples Canada, advancing from Technology Supervisor to Assistant Store Manager. Skilled in driving revenue, optimizing inventory, and resolving complex technical issues while building high-performing teams.

TECHNICAL & CORE COMPETENCIES

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Management & Operations: Assistant Store Management, Team Leadership & Scheduling, POS Systems, Merchandising Strategy, Inventory Control (AS400)

● Sales & Customer Relations: Customer Service Excellence, Consultative Selling, Upselling & Cross-Selling Coaching

● Technical Proficiency: Diagnostic Evaluations, Software/Hardware Maintenance, Multi-OS Troubleshooting (Windows, macOS, iOS, Android)

PROFESSIONAL EXPERIENCE

STAPLES CANADA — Whitecourt & Spruce Grove, AB

Assistant Store Manager — Whitecourt, AB 2022 – Present

● Promoted to oversee total store operations, drive financial metrics, and lead cross-departmental teams in a high-volume location.

● Direct daily operations, staffing schedules, and talent development to maintain optimal floor coverage and high service standards.

● Supervise tech sales, service delivery, and inventory alignment with corporate profit targets.

● Manage back-of-house logistics, emergency stock receiving, and inventory tracking via AS400. Technology Supervisor — Spruce Grove, AB Nov 2019 – 2022

● Led technology sales floor operations, coaching associates to exceed monthly key sales metrics and service targets.

● Performed diagnostic evaluations, software/hardware maintenance, and troubleshooting across Windows, Apple, and Android platforms.

● Resolved complex technical issues and user-error challenges, maintaining high customer satisfaction and retention.

● Served as backup Warehouse Receiver, managing stock intake, inventory auditing, and logistics using AS400. EB GAMES — Spruce Grove, AB

Keyholder / Assistant Store Manager — Spruce Grove, AB Sept 2012 – Nov 2019

● Managed daily operations, shift scheduling, and task delegation to maximize floor coverage and sales performance.

● Coached team members in consultative cross-selling and upselling techniques to drive bottom-line profitability.

● Executed visual merchandising setups and promotional campaigns in alignment with regional strategy.

● Oversee financial procedures including POS transactions, cash management, drawer balancing, and store openings/closings. EDUCATION & CREDENTIALS

High School Diploma — Spruce Grove Composite High School, Spruce Grove, AB (June 2011)

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