Housekeeping and Customer Service Professional

Amsalu A Tola

Silver Spring, MD 202-***-**** *************@*****.***

SUMMARY

Reliable and customer-focused professional seeking a Customer Service Clerk position with Amtrak. Strong ability to assist customers, provide accurate information, handle questions and concerns, and work effectively in a fast-paced transportation environment. Friendly, dependable, organized, and committed to providing safe, respectful, and excellent service to passengers and coworkers. Willing to work flexible schedules, including weekends, holidays, early mornings, and evenings.

EDUCATION

Pharma collage Hawassa, Sidama Ethiopia

High School Diploma 2014

EXPERIENCE

Customer Service 2014 – August, 2025

Adare Health Center Sidama Ethiopia

• Greeted customers in a friendly and professional manner.

• Answered customer questions and provided accurate information about products, services, and procedures.

• Assisted customers with requests, concerns, and complaints while maintaining a positive attitude.

• Maintained accurate records and completed paperwork and data entry.

• Used computers and other office equipment to support daily operations.

• Worked effectively with coworkers to provide efficient customer service.

• Maintained a clean, organized, and safe work area.

• Followed company policies and procedures at all times. Housekeeping March 1, 2026 – present

Aromark convention center [Washington DC, USA

• Cleanining, Vacuming and assist users

• Communicated clearly with customers and coworkers.

• Assisted with daily operations and completed assigned tasks on time.

• Resolved routine customer issues and referred complex problems to supervisors.

• Demonstrated reliability, punctuality, and attention to detail.

• Followed workplace safety rules and procedures.

TECHNICAL SKILLS

Customer Service & Passenger Assistance

Ticketing and Reservation Support

Customer Information & Directions

Communication & Active Listening

Problem Solving

Cash Handling & Payment Processing

Computer & Data Entry Skills

Handling Customer Complaints

Baggage and Passenger Assistance

Safety & Security Awareness

Teamwork & Collaboration

Time Management

Attention to Detail

Working in Fast-Paced Environments

Professional and Courteous Service

REFERENCES

Ato Aklil Tsega Mechanic at Amtrak Phone 240-***-**-** Relationship Neighbor

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