Contract Operations & Sales Support Specialist

Michelle Arachikavitz

Lake Forest,, CA - 951-***-****

******************@*****.***

Objective

Detail-oriented Sales Support and Contract Operations professional with 8+ years of experience supporting procurement, supply chain, logistics, vendor contracts, and commercial operations. Experienced managing the full transaction lifecycle including purchase orders, sales orders, contract administration, payment coordination, inventory management, logistics, and customer account support. Advanced user of SAP, Salesforce, NetSuite, and Microsoft Excel with a proven ability to improve operational efficiency, maintain accurate transaction data, coordinate cross-functional teams, and build strong customer and vendor relationships Employment History

P&E Group 2/25-5/26

Contract Specialist (contract/temp position)

• Managed Contract Lifecycle Management (CLM) platform, including system administration, user support, data integrity, and document maintenance.

• Coordinated the full contract lifecycle, including contract creation, estimates, payment terms, renewals, and compliance documentation.

• Reviewed and maintained contract records to ensure accuracy, completeness, and compliance with company policies.

• Prepared, tracked, and maintained vendor and contract documentation while ensuring timely completion of required deliverables.

• Maintaining new and existing customer orders, including expediting orders, preparing quotes, proactively contacting customers, setting up new customer accounts, and supporting Key Account Managers

• Maintaining accurate and organized contract records in accordance with government and company standards.

• Enter and update order, credits and other order related transactions Kofax/Tungsten Automation 07/19 – 10/24

Fulfillment & Licensing/Renewal Specialist

• Process, maintain customer sales orders, quotes and changes

• Maintained accurate customer, licensing, and contract records across CRM and ERP systems.

• Validated pricing, payment terms, licensing requirements, and supporting documentation before processing customer orders.

• Keeping new and existing customer orders, including expediting orders, preparing quotes, & set up new accounts

• Partnering with assigned Account Managers to ensure purchase orders align with approved quotes and contractual terms

• Email & Assess situations and make sound, timely decisions to support efficient order processing.

• Manage customer orders, returns, billing adjustments, recalls, and account assignments for internal and external customers, ensuring timely resolution and customer satisfaction.

• Collaborate with cross-functional teams (including Customer Support, Client Relations, and Finance) to ensure orders are accurately processed in alignment with detailed customer requirements. Boundary Devices

Operations Logistic & Contracts 4/18 – 7/19

• Processed customer sales orders while coordinating shipment scheduling, inventory allocation, and delivery timelines.

• Maintained accurate customer and order documentation while monitoring open orders and manufacturer lead times.

• Partner with Supply Chain and Operations teams to monitor inventory availability and proactively communicate impacts to customers and Sales.

• Generated operational reports, tracked inventory movement, monitored outstanding orders, and followed up to ensure timely completion. Manage back-orders, reschedule jobs and logic to ensure sales order promise date accuracy

• Managed credits, returns, collections, chargebacks, and overdue invoices while maintaining strong customer relationships.

• Help enter, and work with customer service to enter, bulk orders into the ERP system that match back to seasonal purchases, so products are included in the buying process

Navien Inc. 10/15 – 3/18

Senior Account & Contract Support

• Managed customer accounts and contract-related documentation while ensuring accurate order processing and account maintenance.

• Process delivery delays & Review inventory and stock.

• Coordinated with Accounting to resolve payment issues, overdue accounts, and supporting documentation.

• Processed returns, credits, warranty claims, and account updates while maintaining accurate customer records.

• Reviewed customer account activity and vendor information to identify process improvements and ensure service excellence.

• Create and manage account pricing lists for key retailers so internal teams know the correct pricing for products offered to specific accounts, keeping lists current as pricing changes or new items

• Coordinated freight requests, shipping documentation, RMAs, rebates, and material transfers with internal teams and logistics providers.

• Coordinate with warehouse personnel regarding shipping changes, inventory counts, and order fulfillment activities.

Allied Rich, LLC - San Juan Capistrano, CA 11/10 - 07/15 Supply Chanin Account Manager, Vendor Contracts

• Managed vendor contracts, supplier communications, pricing agreements, and delivery schedules.

• Coordinated the complete order fulfillment and contract lifecycle using SAP Business One.

• Processed purchase orders, EDI transactions, and customer sales orders while maintaining accurate vendor documentation.

• Assist with tracking subconsultant insurance certificates

• Prepared monthly sales, inventory, and operational reports to monitor account status and outstanding activities.

• Managed chargebacks, returns, collections, EFT payments, account reconciliations, and inventory planning.

• Collaborate with Supply Planning teams to ensure all demand is covered by vendor purchase orders; closely monitor all direct import and cross-dock purchase orders to ensure on time delivery and timely invoicing according to revenue recognition guidelines

• Processed accounts payable and accounts receivable transactions and maintained accurate financial records through bank, credit card, and general ledger reconciliations

Education

Associate Paralegal degree, - Santa Ana College Business Management Courses, 18 units completed Marketing Courses, 7 units completed Real Estate Sales License 10+ years of Property Management & rental agreements, maintenance & construction contracts (family owned & operated) Additional Qualifications

Microsoft Office (Word, Excel, Outlook, Power Point), Adobe Pro, GXS Catalogue, Commerce Hub, Di Central, SAP B1, SAP Easy Access, Esker, CIC, Oracle, NetSuite, Salesforce, SharePoint, Microsoft Teams, SaaS Software, Google Workshop, Property Management

Technical Skills

ERP Systems: SAP Business One, NetSuite, MRP CRM: Salesforce Microsoft Office: Excel (Advanced), Word, Outlook, PowerPoint Other: Contract Lifecycle Management (CLM), EDI Processing, Inventory Management, Reporting & Analytics

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