Customer Service & Night Operations Manager

TAMMIE J. KNIGHTON

*** ******* **, ****, ** ***32 +1-435-***-**** **************@*****.***

Seeking Full-Time Long-Term Employment

PROFESSIONAL SUMMARY

Dynamic professional with over 5 years of management experience and a strong background in customer service and call

handling. Demonstrated ability to document maintenance issues, manage front desk operations, and resolve customer

concerns with professionalism. Adept at multitasking, accurate record keeping, and providing empathetic support in fast-

paced environments. Authorized to work in the US for any employer.

‘WORK EXPERIENCE

Cook / Cashier October 2021 - December 2022

Maverik « Moab, UT

© Delivered excellent customer service as graveyard cashier, efficiently processing transactions and resolving customer

inquiries during overnight shifts

© Prepared breakfast menu items as 4am cook, ensuring timely service and strict adherence to food safety standards

Manager (Night Manager) August 2010 - February 2016

Moab Diner ¢ Moab, UT

Managed nightly operations as general night manager, overseeing staff to ensure smooth workflow and high customer

satisfaction

© Delivered high-quality customer service by directly serving guests and handling customer concerns with professionalism

and empathy

Maintained accuracy in money handling and balanced registers at shift end, ensuring financial accountability

e Addressed maintenance issues promptly, coordinating repairs and supporting kitchen efficiency and cleanliness

e Performed meal preparation and cashier duties, supporting overall restaurant operations

Receptionist March 1995 - April 1997

Airgas e Salt Lake City, UT

¢ Provided professional customer service by answering high-volume phone lines and managing diverse client

communications

Maintained detailed truck logs and accurate records to support daily operational efficiency

Computer Technician 1991 - 1993

Hill Air Force Base ¢ Utah

¢ Performed computer technician duties supporting base operations and technical systems

EDUCATION

High School Diploma September 1984 - July 1988

Red Bluff High School ¢ Red Bluff, CA

SKILLS

Customer Service ¢ Cashiering « Cash Handling « Management e Record Keeping ¢ Phone Etiquette ¢ Front Desk

Operations « Computer Technical Support

CERTIFICATIONS

Valid Driver’s License

Contact this candidate