Customer Service and Operations Team Leader

SHIDELL LAZAR

Gasparillo, Trinidad and Tobago **************@*****.*** 868-***-**** 868-***-**** PROFESSIONAL SUMMARY

Friendly, confident, and dependable customer service professional with experience in customer support, retail operations, cashiering, and fast-paced service environments. Experienced in handling customer inquiries, resolving concerns, maintaining accurate records, and working collaboratively to meet service needs. Brings relevant customer contact-centre experience from iQor, strong communication and problem-solving abilities, and a willingness to learn and develop leadership and operational skills. Seeking to contribute to team performance and service excellence as a Team Leader, Operations. CORE SKILLS

Customer Service & Customer Support • Communication & Active Listening • Customer Concern Resolution • Teamwork & Collaboration • Problem Solving & Conflict Handling • Performance-Focused Work Habits • Record Keeping & Information Accuracy

• Multitasking & Time Management • Professionalism & Reliability • Retail & Front-Department Operations • Basic Computer Skills • Cash & Card Payment Processing

PROFESSIONAL EXPERIENCE

Customer Service Ambassador Persad's Super Center November 2025 – July 2026

• Provided friendly and professional assistance to customers with product inquiries and purchases.

• Handled customer concerns professionally and worked toward positive resolutions.

• Supported daily front-department operations in a busy retail environment.

• Assisted with product availability, merchandise displays, and stock replenishment.

• Worked closely with team members to meet customer needs efficiently and maintain service standards. Customer Service Representative iQor September 2024 – August 2025

• Managed a high volume of customer interactions professionally and efficiently.

• Assisted customers with inquiries, concerns, and issue resolution.

• Updated customer information and account records accurately.

• Used communication, active listening, and problem-solving skills to deliver quality service.

• Maintained professionalism while handling customer needs in a fast-paced customer support environment. Cashier / Customer Service Assistant Pie Chai Café September 2025 – January 2026

• Provided friendly and efficient customer service in a busy café environment.

• Assisted customers with orders, purchases, and questions about available items.

• Processed cash and card transactions accurately.

• Worked effectively with team members during busy periods and maintained an organized service area. Cashier KFC November 2022 – June 2024

• Provided friendly and efficient service while assisting customers with orders.

• Processed cash and card payments accurately and efficiently.

• Answered customer questions and ensured orders were handled promptly.

• Maintained an organized service area and worked effectively as part of a team.

• Remained professional and customer-focused during busy periods. Intern Pan West Indian Insurance Brokers Ltd August 2022 – October 2022

• Assisted with filing, document organization, and general office duties.

• Supported staff with administrative and customer-related paperwork.

• Developed organizational, communication, and teamwork skills in a professional office environment. EDUCATION

CXC Subjects Completed as a Private Candidate — 2022: English A (Grade 3), Human and Social Biology (Grade 3), Principles of Business (Grade 3).

Formerly attended: Tabaquite Secondary School; School of Business Accounting and Sciences. CERTIFICATIONS & TRAINING

• Basic Secretarial Skills — Trinizuela Technical and Vocational Center

• Dental Aid Course — Daniel's Tuition and Training Services, Certificate of Completion, 2024

• Teaching Assistant Training

REFERENCES

Available upon request.

Contact this candidate