IT Support and Delivery Operations Specialist

JAMARI YOUNG

` White Plains, MD • 202-***-**** • *********@*****.***

Professional Summary

Detail-oriented and adaptable professional with experience in IT support, logistics, retail, and customer service. Skilled in troubleshooting, equipment deployment, inventory management, route operations, and working independently in fast-paced environments. Proven ability to manage high-volume workloads, resolve problems efficiently, maintain accuracy, and deliver dependable customer service. Strong communicator and team player with a track record of adapting quickly to changing priorities and operational demands.

Work Experience

Amazon DSP — Delivery Associate

April 2026–Present

● Safely operated a delivery vehicle while completing high-volume residential and commercial delivery routes.

● Provided professional, customer-focused service while completing deliveries within scheduled timeframes.

● Delivered up to 300+ packages per shift across residential, apartment, and business locations.

● Assisted with additional deliveries when needed to support overall team productivity. Ulta Beauty — Task Associate / Beauty Advisor

2025–March 2026

● Provided personalized customer service in a fast-paced, high-volume retail environment.

● Assisted customers with product selection and provided knowledgeable recommendations based on individual needs.

● Replenished merchandise and maintained accurate, organized product displays throughout the sales floor.

● Supported inventory operations, including receiving, stocking, product organization, and merchandise replenishment.

Department of Justice (EOIR) — IT Hardware Specialist 2024–2025

● Provided technical support for 300+ hardware and IT service requests, troubleshooting computer, peripheral, and connectivity issues.

● Installed, configured, imaged, and deployed computers, laptops, printers, and other IT equipment.

● Managed hardware deployments, replacements, and equipment assignments while maintaining accurate records.

● Troubleshot hardware and software issues to minimize user downtime and restore equipment functionality.

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