Customer Service & Banking Operations Executive

NEERAJ JANGID

Plot No. **, Kundan Nagar, Sanganer Thana, Jaipur - 302029

Mobile: +91-724******* Email: ****************@*****.*** PROFESSIONAL SUMMARY

Result-oriented professional with over 3 years of experience in Customer Service, Banking Operations, and Insurance Client Support. Proven expertise in managing day-to-day backend operations, resolving client queries, and ensuring data accuracy. Skilled in customer relationship management, problem-solving, and utilizing core office tools to drive operational efficiency.

CORE SKILLS

Operational Skills: Customer Service, Relationship Management, Escalation Handling

Banking & Corporate Operations: Data Entry & Verification, Backend Operations, Documentation

Technical Skills: Basic Computer Applications, MS Excel (Data Logs, Sorting)

Soft Skills: Active Listening, Problem-Solving, Team Collaboration, Adaptability WORK EXPERIENCE

Shriram General Insurance Company Jaipur, RJ

Customer Service Executive (CSE) Jan 2024 – Present

Handling inbound/outbound client communications regarding policy inquiries, renewals, and claims.

Resolving customer grievances promptly while maintaining a high standard of service satisfaction.

Managing data records and coordinating with backend verification teams for smooth policy processing. Axis Bank Ltd. (Operations Department) Jaipur, RJ Junior Executive Feb 2023 – Sep 2023

Managed daily banking operations including data processing, KYC verification, and document auditing.

Assisted in branch clearing workflows and accurately maintained operational logs.

Ensured strict adherence to banking regulations and standard compliance policies during customer service delivery.

VKALP Outsourcing Services Pvt. Ltd. Jaipur, RJ

Associate May 2021 – Feb 2023

Supported daily business processing operations and client interaction management.

Executed data management tasks using MS Excel and corporate tools to meet operational SLAs. EDUCATION

Bachelor of Arts (English Literature) — Maharshi Dayanand Saraswati University (MDSU), Ajmer Senior Secondary (12th Standard) — Rajasthan Board of Secondary Education (RBSE), Ajmer Secondary School (10th Standard) — Rajasthan Board of Secondary Education (RBSE), Ajmer PERSONAL DETAILS

Name: Neeraj Jangid

Father Name: Mahesh Jangid

Date of Birth: 05 July 2000.

Marital Status: Single

Nationality: Indian

Languages Known: Hindi, English

Interests: Active Listening, Relationship Building References: Available upon request

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