Technical Business Analyst - Insurance & Data
Resume:
Lakshmi Priyanka Vinjamoori
**************@*****.***
LinkedIn: https://www.linkedin.com/in/priya-v-6570a8239
PROFESSIONAL SUMMARY
Over 10+ years of experience as a Technical Business Analyst with expertise in Insurance, Enterprise Applications, Business Process Improvement, Data Analysis, and Digital Transformation.
Experienced administrative and operations professional with a background in insurance services, customer support, documentation management, and data coordination.
Skilled in handling high-volume tasks, maintaining accurate records, verifying information, coordinating schedules, and providing professional customer service.
Experienced in working with confidential information, processing insurance-related documentation, and supporting daily operational workflows with strong attention to detail and accuracy.
Known for strong communication skills, adaptability, and the ability to work effectively with customers, team members, and cross-functional departments in fast-paced environments.
Extensive experience in gathering, analysing, documenting, and validating business and functional requirements.
Strong understanding of Software Development Life Cycle (SDLC), Agile Scrum, and Waterfall methodologies.
Experienced in conducting stakeholder interviews, discovery workshops, Joint Application Development (JAD) sessions, and requirement elicitation.
Expertise in preparing BRDs, FRDs, User Stories, Use Cases, Functional Specifications, Process Flows, and Acceptance Criteria.
Hands-on experience with SQL for data validation, reconciliation, production support, and business reporting.
Experience analysing REST APIs, JSON payloads, Swagger documentation, and third-party system integrations.
Strong experience in User Acceptance Testing (UAT), test planning, defect management, and release validation.
Skilled in Gap Analysis, Root Cause Analysis, Impact Analysis, and Business Process Reengineering.
Experience working with Policy Administration, Claims, Underwriting, Billing, and Customer Service platforms.
Proficient in Power BI and Tableau dashboard reporting and KPI visualization.
Experience with Python automation for reporting, reconciliation, and data validation.
Strong understanding of Data Mapping, Data Migration, ETL concepts, and Data Quality Management.
Experience collaborating with Architects, Developers, QA Teams, Product Owners, and Executive Stakeholders.
Proficient in Agile tools including JIRA, Confluence, Azure DevOps, and ServiceNow.
Experienced in API Integration, System Integration Testing, and Production Support.
Strong analytical, communication, documentation, and problem-solving skills.
Experienced in facilitating Sprint Planning, Daily Standups, Sprint Reviews, and Retrospectives.
Proven ability to improve operational efficiency through automation and process optimization.
Excellent interpersonal skills with the ability to manage multiple projects in fast-paced environments
Technical Skills
Business Analysis
Requirements Gathering, Requirement Elicitation, BRD, FRD, User Stories, Use Cases
Acceptance Criteria, Process Modelling, BPMN, UML, Gap Analysis, Root Cause Analysis
Impact Analysis, Business Process Reengineering
Methodologies
Agile Scrum, Waterfall,SDLC, STLC,Sprint Planning,Backlog Grooming,Release Planning
Data & Analytics
SQL, Data Validation, Data Mapping, Data Migration,Data Reconciliation, ETL Concepts
Data Quality, Reporting
Programming
Python, Pandas, NumPy, REST,API, JSON
Reporting & Visualization
Power BI, Tableau,Excel,Pivot Tables,KPI Dashboards
Tools
JIRA, Confluence,Azure DevOps, ServiceNow,Visio,Lucid chart,MS Office Suite
Testing
UAT, Functional Testing,Integration Testing, Regression Testing,Defect Management
Test Planning
Domains
Property & Casualty Insurance, Claims Policy Administration Underwriting,Billing,CRM,ERP,Finance
TRAVELERS INSURANCE – Hartford, CT Nov 2023 – Mar 2026
Senior Technical Business Analyst
Responsibilities:
Conducted discovery workshops, stakeholder interviews, and requirement-gathering sessions to identify business needs and translate them into detailed functional and technical specifications.
Analyzed existing policy administration, billing, claims, and underwriting workflows to identify process improvement opportunities and automation initiatives.
Created and maintain Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), process flows, use cases, wireframes, user stories, and acceptance criteria.
Collaborated with Solution Architects to define system integrations involving policy administration systems, payment gateways, reporting platforms, and third-party vendor applications.
Worked extensively with SQL to validate business data, reconcile policy transactions, investigate production issues, and verify system enhancements.
Utilized Python scripts for data validation, reconciliation reporting, and automation of manual business processes.
Performed API analysis and integration validation using REST services, JSON payloads, and API documentation to ensure seamless communication between applications.
Facilitated Agile ceremonies including Sprint Planning, Backlog Grooming, Daily Standups, Sprint Reviews, and Retrospectives.
Lead User Acceptance Testing (UAT) by creating test scenarios, test cases, executing tests, coordinating business users, and obtaining production sign-offs.
Partnered with QA teams to review test coverage, validate defects, and ensure successful resolution prior to deployment.
Supported production releases by conducting impact assessments, release validation, and post-implementation verification.
Collaborated with compliance, finance, underwriting, and operations teams to ensure solutions meet regulatory and audit requirements.
Developed Power BI dashboards and operational reports that provide visibility into claims processing, billing exceptions, and policy servicing metrics.
Performed root cause analysis for production incidents and recommend long-term corrective actions.
Reduced manual reconciliation efforts by 30% through automation of validation processes using SQL and Python.
Improved requirements quality and reduced UAT defects by 25% through enhanced stakeholder engagement and requirement traceability practices.
Environment: Agile Scrum, JIRA, Confluence, SQL, Python, REST APIs, JSON, Power BI, Excel, Visio, Lucid chart, Policy Administration Systems, Claims Management, Underwriting, Billing Systems, UAT, ServiceNow, Azure DevOps, MS Office.
INKIT SOLUTIONS – Hyderabad, India May 2016 – Jun 2021
Technical Business Analyst
Responsibilities:
•Gathered business requirements from stakeholders and translated them into detailed functional and technical specifications for enterprise applications.
•Worked closely with business users, project managers, developers, and QA teams throughout the Software Development Life Cycle (SDLC).
•Conducted Gap Analysis and As-Is/To-Be process assessments to identify operational inefficiencies and recommend system improvements.
•Created workflow diagrams, business process models, data flow diagrams, and use case documentation using Visio and Lucid chart.
•Supported implementation of ERP, CRM, and reporting solutions involving Salesforce, SAP, Oracle, and custom-built applications.
•Participated in data migration initiatives by performing data mapping, transformation analysis, validation, and reconciliation activities.
•Developed SQL queries to analyze customer, transaction, and operational datasets for reporting and business intelligence purposes.
•Collaborated with technical teams to define API integration requirements between internal and external systems.
•Assisted in designing reporting dashboards and KPI scorecards using Power BI and Tableau.
•Conducted requirement walkthroughs, solution reviews, and user training sessions for business users.
•Managed requirement traceability matrices (RTM) to ensure complete coverage from requirements through testing and deployment.
•Led User Acceptance Testing activities including test planning, defect tracking, business validation, and release readiness reviews.
•Coordinated production deployments and post-production support activities.
•Worked on multiple Agile projects utilizing Scrum methodologies and JIRA for backlog management and sprint tracking.
•Improved operational efficiency by identifying automation opportunities that reduced manual processing time by approximately 35%.
•Increased data accuracy and reporting consistency through implementation of standardized validation and reconciliation procedures.
Environment: SQL, Power BI, Tableau, Salesforce, SAP, Oracle, JIRA, Agile Scrum, Waterfall, Visio, Lucid chart, REST APIs, JSON, Azure DevOps, Excel, UAT, ERP, CRM, SDLC.
VISHWAVISHWANI SCHOOL OF BUSINESS Jun 2012 – Apr 2016
PYTHON TRAINER & TECHNICAL CONSULTANT
Responsibilities:
Delivered classroom and online training programs covering Python Programming, SQL, Data Structures, Object-Oriented Programming, and Software Development fundamentals.
Designed comprehensive training materials, assignments, coding exercises, and capstone projects.
Conducted hands-on workshops covering Python automation, file processing, database connectivity, APIs, and data analytics.
Trained students and working professionals on Python libraries including Pandas, NumPy, Matplotlib.
Developed real-world business use cases involving data analysis, reporting automation, and ETL concepts.
Mentored over 250 students and professionals, achieving consistently high placement and certification success rates.
Provided technical consulting for small automation projects and reporting solutions utilizing Python and SQL.
Assisted learners in developing industry-ready projects focused on analytics, automation, and business reporting.
Environment: Python, SQL, Pandas, NumPy, Matplotlib, VS Code, PyCharm, Jupyter Notebook, Git, APIs, File Processing, Data Analytics, ETL, Excel.
Python Development & Tools Certification
Codegnan IT Solutions, Hyderabad, India Apr 2013
Education:
Master of Science – Engineering Management
Gannon University, PA, USA May 2023
Bachelor of Technology – Mechanical Engineering
Jawaharlal Nehru Technological University, Hyderabad, India May 2008
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