Behavioral Technician and Customer Service

DALYAH WILLIAMS

Detroit, MI 313-***-**** ****************@*****.***

PROFESSIONAL SUMMARY

Dependable and compassionate professional with experience working directly with children and families as a Behavioral Technician. Skilled in communication, organization, documentation, maintaining a professional environment, and working effectively with a team. CPR certified and currently pursuing an Associate Degree at Oakland Community College. Seeking a part-time position in a professional, customer-focused environment where strong communication and organizational skills can be utilized.

PROFESSIONAL EXPERIENCE

Learn Behavioral — Behavioral Technician July 2025 – Present

Provide direct support and care to clients while following individualized treatment and behavior-support plans.

Implement strategies and activities designed to support clients' behavioral, social, and developmental goals.

Collect and document client information and daily progress accurately.

Communicate professionally with supervisors, families, and other members of the care team.

Maintain a safe, structured, and supportive environment.

Follow company policies, procedures, and client-specific guidelines.

Manage changing situations calmly and professionally.

Maintain confidentiality and professionalism when handling sensitive client information.

KFC — Team Member June 2022 – May 2026

Provided friendly and professional customer service.

Took customer orders and processed transactions accurately.

Prepared and handled food according to company procedures.

Maintained a clean, organized, and sanitary work environment.

Worked efficiently in a fast-paced environment.

Collaborated with coworkers to complete daily responsibilities.

Followed company policies and safety procedures.

Assisted customers with questions and requests.

EDUCATION

Oakland Community College — Associate Degree, In Progress

Expected Completion: 2028

CERTIFICATIONS

CPR Certified

SKILLS

Customer Service • Professional Communication • Organization & Time Management • Data Entry & Documentation • Teamwork & Collaboration • Confidentiality • Problem Solving • Attention to Detail • Computer Skills • Working With Children • Professional Phone & In-Person Communication • Ability to Follow Policies & Procedures

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