Machine Learning Graduate and Customer Support Specialist

Shraddha Rajeshkumar Tandel

Gmail: ******************@*****.*** Mobile: 077********

Linkedin: https://www.linkedin.com/in/shraddha-tandel-79839a1a4/ EDUCATION

University of Nottingham with Distinction

Masters in Machine Learning in Science

Charotar University of Science and Technology, Gujarat, India with Distinction Bachelor of Technology, Computer Science and Engineering WORK EXPERIENCE

Energy Specialist (Customer Service Representative) - E.ON Next

● Delivered high-quality 1st line support across phone and email for billing, smart metering, and general inquiries.

● Consistently topped the booking numbers for Smart Meter Exchange appointments across UK sites, improving team KPIs.

● Handled and resolved complex customer complaints with empathy and professionalism, leading to improved satisfaction.

● Used Excel Power Query and internal tools for dashboard building and tracking smart meter project success metrics.

● Supported RTS (Radio Tele-Switch) to Smart Meter transition, coordinating appointments, follow-ups, and reporting.

● Collaborated across departments, escalating issues appropriately and ensuring SLA adherence. Inventory management and Instructor (VF corporation)

● Coordinating with Team Leader and Area Manager to meet daily company targets, ensuring priority items are processed and sent to shipping promptly.

● Provided onboarding and training support for new hires, fostering collaboration and maintaining safety standards during COVID-19.

● Supported data-driven planning by collecting and tracking logistics metrics, helping streamline warehouse operations.

Machine learning Intern in BISAG

● Built a web application for the agriculture sector to forecast crop yield, recommend fertilizers, and predict crop disease, integrating machine learning solutions for real-time recommendations.

● Gained hands-on experience in machine learning by developing and deploying predictive models. PROJECT WORK

● Radio Tele-Switch Meter (E.ON Next): A project to transition RTS customers to smart meters, achieving the highest number of smart meter appointments across all sites in the UK. Recognized for outstanding performance and leadership within the team. Built dashboards to track appointments and success metrics using Excel and internal tools, aiding team visibility and accountability

● Autonomous Driving Car (Deep Learning): Managed a project team in university. This project investigates autonomous driving with the SunFounder PiCar-V kit V2 and a Raspberry Pi, conducting tests via deep learning and real-world circuit navigation. It attains high performance with real-time analysis and diverse data.

● Recognition of nasal pathology in dogs: This study utilizes deep learning and medical imaging to automate canine nasal disease diagnosis through three phases: slice extraction, segmentation, and classification.

● Desktop Voice Assistant (Artificial Intelligence): I have created an AI desktop voice assistance which can recognize the human voice and can have total control on the computer. For example, searching anything on google, mailing anyone, playing audio-video, greetings, etc. SKILLS

Leadership & Team Management: Staff training and development, mentoring, performance management, team collaboration, conflict resolution

Customer Service: Customer relationship management, conflict resolution, customer satisfaction strategies, escalation management.

IT Support: Troubleshooting hardware/software issues, user account management, ticket handling, escalation, asset tracking.

Tools & Technologies: Microsoft Office Suite, Jupyter Notebook, Google Colab, AWS, Tableau, Power BI, SQL, Knowledge of SaaS applications.

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