Customer Support, Technical Sales Specialist

Dynamic professional with *+years of experience in customer relations, technical support,and sales. Proven ability in troubleshooting, communication, and problem-solving from roles in retail andIT consulting. Eager toleverage strong interpersonal and organizational skills in anentry-level sales position, driving excellent customer service and team growth.

Work Experience

Parts Sales Representative

AutoZone • Florida

Present

Prioritized customer interaction and sales duties, expanded customer service and product knowledge

• Delivered excellent customer service by assisting customers with product selection, including batteries and windshield wipers, enhancing customer satisfaction andrepeat business

• Managed inventory by stocking and organizing store shelves to maintain a clean andefficient sales floor

• Processed sales transactions accurately as a cashier, ensuring smooth checkout experiences

• Unloaded delivery trucks efficiently to maintain stocklevels and store readiness

Head Technician

Millennium Computer Systems • Easton, MA

Emphasized client support and emergency response, condensed general duties

• Managed all incomingtechnical support requests, providing maintenance and emergency support to clientsto ensure continuous system operation

• Coordinated maintenanceactivities on existing accounts,enhancing client satisfaction through timely issue resolution

• Delivered expert troubleshooting and problem-solving services, supporting diverse client technology needs

• Led technical team efforts tomaintain high service standards and client communication

IT Consultant

Maxie’s Deli • Stoughton, MA

Reordered to highlight IT consulting and support, expanded on network and remote assistance

• Delivered comprehensive IT consulting services including network reconfiguration tooptimize system reliability and performance within therestaurant environment

• Provided remote and on-sitetechnical support, troubleshooting software compatibility and networking issues to minimize downtime

• Managed software upgradesand ensured compatibilityacross multiple devices, enhancing operational efficiency

• Sole IT consultant responsiblefor maintenance and problem resolution of all systems andnetworks

Technical Engineer- Low Voltage, Access Control, Security Alarm, and Computer User Support.

Apex Solutions • Orlando, FL

Condensed unrelated maintenance tasks, emphasized communication and troubleshooting skills

• Provided technical supportand troubleshooting for low voltage, access control, andsecurity alarm systems,ensuring reliable operationand customer satisfaction

• Communicated effectivelywith team members and clientsto describe system conditions and resolve issues promptly

• Identified and diagnosedprocess and equipment issues, applying problem-solving skills to maintain consistent product quality

• Performed light maintenance and prepared equipment for safe servicing by others

• Ensured compliance withsafety, quality management, and environmental procedures during operations

Skills

Included the most relevant skills based on your experience and the job description.

Skills most relevant to this job:

• Customer service (New)

• Communication (New)

• Sales (New)

• Technical Support

• Troubleshooting

• Interpersonal communication

Education

High school diploma or GED

Upper secondary education

Some college in Business Administration

Sunny New Paltz - New York, NY

June 1989 to February 1991

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