Administrative Records & Scheduling Coordinator

Jack Millsap

Graham, WA [504-***-****] **********@*****.***

PROFESSIONAL SUMMARY

Detail-oriented administrative professional with extensive office, customer-service, records, scheduling, and coordination experience. Skilled in managing competing priorities, confidential information, electronic files, correspondence, data entry, Microsoft Office tools, and fast-paced workflows requiring accuracy and dependable follow-through.

CORE SKILLS

Administrative Support • Clerical Operations • Scheduling • Data Entry • Electronic Records • Confidentiality • Customer Service • Document Review • Excel • Word • Outlook • Teams • Deadline Management

PROFESSIONAL EXPERIENCE

Patient Care Coordinator Rainier Surgical, Auburn, WA Nov 2024–Present

• Provide administrative support through high-volume phone service, scheduling, document processing, data entry, follow-up, and coordination across approximately 125 provider and clinic relationships.

• Maintain confidential electronic records in Epic, Brightree, and RepMove and multiple Excel trackers; review documentation for accuracy, request missing records, and meet strict processing timelines.

• Draft and update SOPs, lead recurring staff/operations meetings, track follow-up items, and communicate professionally with patients, providers, insurers, and coworkers.

Truck Driver / Logistics Support Reconserve, Tacoma, WA Mar 2023–Nov 2024

• Maintained DOT logs, inspection records, transportation documents, and weight records with close attention to accuracy and regulatory requirements.

• Coordinated with dispatch, customers, and internal staff to resolve scheduling and delivery issues while working independently in a deadline-driven environment.

Driver / Administrative Logistics Coordinator Swift Transportation, Sumner, WA Aug 2020–Mar 2023

• Coordinated schedules, dispatch communication, customer updates, and compliance documentation in a fast-paced transportation operation.

• Trained and mentored approximately 20 drivers on procedures, documentation, safety expectations, and day-to-day workflow.

Outside Sales Representative ADT Security Services, Lakewood, WA Oct 2019–Apr 2020

• Conducted customer consultations, explained service options, completed account documentation, and provided responsive follow-up to customer questions and concerns.

Hull Maintenance Technician / Work Center Supervisor U.S. Navy, Bremerton, WA Jan 2015–Jan 2019

• Supervised teams of 5–35 Sailors, assigned and reviewed work, maintained administrative and maintenance records, and ensured compliance with established procedures.

• Worked with sensitive information in a high-accountability environment; held a Secret security clearance and received the Navy and Marine Corps Commendation Medal.

EDUCATION

High School Diploma Hargrave High School 2013

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