HR & Recruiting Support Specialist

REV. August, ****

Citlally Tapia

Anaheim, CA • 626-***-**** • ****************@*****.***

Professional Summary

Office Professional with extensive experience supporting Human Resource operations, full-cycle Accounts Payable & Receivable (AP/AR) functions, and Office Management. Skilled in utilizing QuickBooks Desktop and Microsoft 365 to streamline high-volume administrative workflows with competing priorities. Proven ability to remain calm, organized, and detail-focused in fast-paced environments while maintaining absolute data accuracy, meeting strict deadlines, and collaborating seamlessly across departments to retain the highest quality of work. Experience Summary

AP and AR functions I have managed and supported include maintaining accurate financial records and performing bank reconciliations to identify and resolve discrepancies. I maintain accurate records of the Petty Cash Box to ensure all transactions are accounted for, alongside managing amortization tracking, three-way matching, invoicing, collections, expense tracking, payment applications, payment execution, and vendor relations.

HR and Office Administration functions I have managed and supported include full-cycle hiring, onboarding, offboarding, conflict resolution, risk management, employee retention, and performance reviews. I coordinate safety and work culture compliance training meetings as well as employee appreciation events. My background includes leadership advisory and talent development, which involved providing resources to help managers and team leads guide their teams, as well as training new hires to ensure a successful team. Additionally, I handle Standard Operating Procedures (SOP) drafting and updating in accordance with laws and company policies. I am experienced in coordinating and tracking employee PTO and Leaves of Absence, managing timecards, handling payroll procedures, administering benefits, and coordinating compensation. I maintain strict confidentiality and discretion with employee and company-sensitive information. My operational support also covers basic IT support and software maintenance, facility maintenance to ensure a clean and organized space, schedule adherence, executive support, supplies ordering, customer service support, correspondence response, mail, and logistics.

REV. August, 2026

Core Skills Overview

Accounts Payable & Accounts Receivable (AP/AR)

Full-Cycle Hiring & Talent Acquisition

QuickBooks Desktop & Microsoft 365

Bank & Corporate Credit Card Reconciliation

Bookkeeping & Payroll Processing

Timecard Tracking & Schedule Adherence

Standard Operating Procedures (SOP)

Financial Auditing & Discrepancy Resolution

Labor Law Research & Regulatory Compliance

Employee Relations & Conflict Resolution

Manager Advisory & Talent Development

Benefits Administration & Compensation Coordination

Petty Cash & Expense Management

Data Entry & Records Management

Basic IT Support

Executive Support & Calendar Monitoring

Vendor Relations & Dispute Management

Facility Maintenance & Office Operations

Bilingual - English & Spanish (Verbal and Written) Professional Experience

Geller & Company CPAs – Los Alamitos, CA

Office Manager – Administrative / HR Support January 2026 – Present

Financial & Payroll Support: Executed AP/AR operations, matching receipts with bank statements, driving billing workflows, and administering client bookkeeping and employee time-card collections for payroll.

Tax Document Assembly: Assembled completed tax returns, obtained required signatures, and processed supporting compliance documentation for timely submissions.

IRS Account Monitoring: Proactively monitored clients' IRS accounts to verify timely tax payments and confirm tax returns were processed accurately by the IRS.

Accountant Advisory: Supported CPAs and tax accountants by reviewing tax and financial documents for absolute completeness, sorting data entry, and distributing hardcopies securely.

Front-Office Operations: Scheduled client appointments to ensure a smooth client experience, managed office supplies inventory, and maintained a clean, organized, professional environment.

IT Assistance: Installed specialized financial software and provided basic internal technical support for the office.

REV. August, 2026

Southland Tool – Anaheim, CA

Office Manager – Administrative Support / HR Generalist March 2024 – January 2026

HR Generalist Operations: Formulated end-to-end personnel workflows, providing dedicated administrative support across the entire employee lifecycle including recruitment, onboarding, performance evaluation cycles, and transitional offboarding processes. Facilitated sensitive employee relations and conflict resolution cases, driving retention strategies by executing employee appreciation events and culture-building initiatives. Acted as a vital compliance resource by researching labor law changes to provide regulatory advice to management, drafting proposed policy updates, and seamlessly coordinating mandatory workplace safety and anti-harassment training blocks. Served as a trusted operational advisor to department heads, equipping team leads with tactical resources and talent development tools to optimize group performance. Efficiently managed payroll procedures and benefits administration, overseeing the secure tracking of employee timecards, administering health benefits enrollment parameters, updating compensation structures, and monitoring confidential leave allocations (PTO/FMLA) while enforcing strict information security protocols to maintain absolute confidentiality over sensitive corporate and personal employee data records.

Full-Cycle AP/AR Management: Conducted 3-way matching of invoices to purchase orders, reconciled bank accounts, and matched receipts to corporate credit card transactions.

Expense Controls: Researched statement discrepancies and proactively followed up with employees to obtain missing receipts or missing transaction details.

Vendor & Database Control: Managed vendor setup profiles, updated file archives, led data entry workflows, and provided high-level calendar scheduling and administrative reporting.

Team Operations Support: Monitored and assisted department leads to maintain workflow accuracy, ensure production quality, and prevent operational delays.

Rosstavi Transport – Jurupa Valley, CA

Invoicing Clerk – Administrative Support February 2014 – March 2024

Billing Logistics: Managed time-sensitive billing operations, submitting weekly customer invoices and tracking accounts receivable payments.

Accounting Control Support: Performed monthly bank reconciliations, audited corporate credit card receipts, cut physical checks for accounts payable, and supported payroll functions.

Legal Research & Training: Provided administrative legal research support and coached incoming new employees with little to no prior knowledge on Microsoft 365 applications.

REV. August, 2026

Best Tool Repair – Anaheim, CA

Administrative Assistant March 2013 – February 2014

Handled daily cash management and front-counter customer service support.

Supported bookkeeping, inventory management, and basic AP/AR documentation.

Education

Rio Hondo College – Whittier, CA

Coursework in Accounting (No Degree)

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