Operations & Client Service Executive

CHRISTOPHER D. CONAWAY

Destin / Miramar Beach, Florida

404-***-**** • *************@*****.***

PROPERTY OPERATIONS • CLIENT RELATIONS • LOGISTICS • SERVICE

PROFESSIONAL SUMMARY

Experienced operations and client-service professional with 22+ years of experience managing projects, clients, vendors, schedules, logistics and day-to-day operations across the entertainment, automotive and business-services industries. Known for being highly organized, responsive and hands-on, with the ability to solve problems quickly and maintain a high standard of service in fast-paced environments. Experienced in coordinating multiple priorities, managing vendors and crews, communicating with clients, and taking responsibility for projects from planning through completion. Seeking to bring this extensive operational background to luxury vacation property management with Coastal Retreats. PROFESSIONAL EXPERIENCE

DARK-STAGE / DARK STAGE PRODUCTIONS — Destin, FL

CEO / Founder / Operations & Production Management 2024–Present

• Manage day-to-day operations of an event production and talent-services company serving the Florida Panhandle and Southeast.

• Coordinate clients, vendors, contractors, production crews, equipment and project schedules.

• Oversee projects from initial planning through execution, including site logistics, equipment requirements, staffing and on-site problem solving.

• Maintain strong client and vendor relationships while managing changing priorities and time-sensitive situations.

• Coordinate equipment rentals, transportation, delivery, setup and teardown.

• Respond quickly to unexpected operational issues and develop practical solutions to keep projects moving.

• Manage contracts, budgets, scheduling and business communications. TOPEKA.LIVE / DARK-STAGE — Destin, FL

Stage Manager / Backline & Production Manager

• Manage on-site operations for live events and large-scale productions in the Florida Panhandle.

• Coordinate artists, vendors, crews, equipment and venue requirements.

• Inspect and maintain production areas and equipment while ensuring sites are prepared for events.

• Coordinate setup, teardown, deliveries and personnel schedules.

• Serve as a primary point of contact for clients, artists, vendors and event personnel.

• Troubleshoot problems in real time while maintaining professionalism and a high level of customer service.

EXPRESS CHEMICALS — Destin, FL

Territory Sales Manager — Florida Panhandle

• Develop and maintain recurring business relationships with customers throughout the Panhandle.

• Manage customer needs, service expectations and ongoing account relationships.

• Coordinate communication between customers and company operations.

• Identify opportunities for continued business growth through dependable service and relationship management.

PROTECH AUTOMOTIVE SOLUTIONS — Florida / Georgia

Data Entry & Dispatch Coordinator

2021–2024

• Dispatched automotive technicians throughout Florida and Georgia while coordinating schedules, locations and service requirements.

• Managed detailed information requiring accuracy, organization and close attention to detail.

• Coordinated logistics between technicians, customers and internal operations.

• Provided customer support and resolved scheduling and service issues.

• Managed multiple priorities and time-sensitive assignments simultaneously.

• Maintained accurate records and communicated changing information quickly and effectively.

AMERICAN MUSIC CORPORATION

Artist Agent / Manager

2012–Present

• Manage client relationships, contracts, schedules, travel logistics and professional commitments.

• Coordinate multiple clients, projects and deadlines simultaneously.

• Negotiate agreements and manage expectations between clients, venues and business partners.

• Develop long-term relationships through communication, organization and dependable service.

• Oversee projects from initial planning through completion. DEGY BOOKING INTERNATIONAL

Booking Agent / College Market Coordinator

2007–2012

• Managed client accounts and coordinated employment opportunities throughout regional and national markets.

• Planned tours, schedules and logistics involving multiple locations and parties.

• Negotiated contracts and coordinated expectations between clients and venues.

• Managed marketing campaigns and project timelines. CLEAR CHANNEL RADIO — Hattiesburg, MS

Co-Host — “The Knight Show” / SL100

2005–2007

CORE SKILLS

• Property & Site Operations

• Client & Guest Relations

• Vendor Coordination

• Scheduling & Dispatch

• Maintenance & Service Coordination

• Logistics & Transportation

• Problem Solving

• Project Management

• Customer Service

• Contract Negotiation

• Time & Priority Management

• Data Entry & Documentation

• Computer & Administrative Systems

• Team & Crew Coordination

• Sales & Relationship Development

EDUCATION

College — Communications Southern Miss - Bach

ADDITIONAL

Florida Panhandle-based professional with extensive experience working with clients, vendors, contractors, venues and service providers. Comfortable working independently, managing changing priorities, responding to urgent situations and maintaining a professional, service- oriented approach.

Contact this candidate