Video Coordinator Candidate - Client Support Specialist

MARSHA SPENCE-HAIGLER

CARE COORDINATOR CANDIDATE

Queens, New York 11422 347-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Dependable client-support and operations professional with experience in home care, staff supervision, security, childcare, and school facilities. Skilled in supporting daily needs, communicating concerns, maintaining safe environments, documenting incidents, and following established procedures. Brings a calm, respectful approach, strong follow-through, and a commitment to helping individuals receive consistent support.

CORE QUALIFICATIONS

• Client Support and Advocacy

• Service Follow Up

• Documentation and Reporting

• Activities of Daily Living

• Team and Staff Coordination

• Safety and Risk Awareness

• Professional Communication

• Confidentiality and Boundaries

• Problem Solving

• Time Management

• De-escalation and Observation

• Adaptability and Reliability

PROFESSIONAL EXPERIENCE

School Vacation Replacement NYCSSS, Springfield Gardens High School

Jul 2026 - Aug 2026

Supported school operations during the summer period by completing assigned duties reliably and following site procedures.

Helped maintain a clean, safe, and orderly environment for students, staff, and visitors.

Housekeeping Supervisor Indigo Hotel

Oct 2022 - Sep 2026

Supervised housekeeping staff, assigned daily work, monitored completion, and addressed service or staffing concerns.

Inspected guest rooms, common areas, and restrooms to ensure cleanliness, safety, and compliance with established standards.

Communicated priorities and concerns to team members and management while maintaining organized daily operations.

Security Guard Andy Frain Security Company

Jun 2022 - Aug 2022

Monitored access points, patrolled assigned areas, observed for safety concerns, and responded according to security protocols.

Prepared incident reports, communicated concerns promptly, and assisted with emergency response when needed.

Home Health Aide Angel Street

Aug 2021 - Jan 2022

Assisted clients with activities of daily living and basic health-related needs under the supervision of a licensed professional.

Observed changes or concerns, maintained respectful communication, and supported client safety, comfort, and dignity.

Baby Aide Rising Star Daycare

Jan 2021 - Jan 2022

Supported the safety and well-being of infants and toddlers through feeding, diapering, supervision, and age-appropriate activities.

Maintained a clean care environment and communicated children's needs and concerns to appropriate staff.

EDUCATION AND TRAINING

Home Health Aide Certificate Bold Vision of Queens Mar 2022 - Apr 2022

High School Certificate Dinthill Technical High School 1989 - 1994

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