Business Operations & Faculty Support Specialist

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Kelly Jo Shidler

Houston, TX 832-***-**** ***************@*******.***

PROFESSIONAL SUMMARY

Business Operations and Administrative Support Professional with more than 20+ years of experience supporting physicians, faculty, researchers, and administrative teams within an academic healthcare environment. Experienced in purchasing, vendor coordination, inventory management, equipment and service coordination, meeting and calendar support, documentation, Microsoft Office, onboarding, and departmental operations. Known for strong organization, attention to detail, discretion, responsiveness, and managing multiple priorities while providing dependable support to faculty and leadership.

CORE QUALIFICATIONS

• Business Operations Support

• Administrative Support

• Faculty & Executive Support

• Purchasing & Purchase Orders

• Jaggaer Procurement

• Vendor Coordination

• Inventory Management

• Equipment & Service Coordination

• Microsoft Outlook

• Microsoft Word

• Microsoft Excel

• Microsoft PowerPoint

• Microsoft Teams

• OneDrive

• Calendar & Meeting Coordination

• Documentation & Correspondence

• Expense & Financial Tracking

• Onboarding & Orientation

• Conference & Event Support

• Customer Service

• Confidential Information

• Troubleshooting

• Process Coordination

• Project Support

PROFESSIONAL EXPERIENCE

Baylor College of Medicine – Houston, Texas

Field Support Analyst II Molecular & Human Genetics 2009–2026

• Provided day-to-day administrative and operational support to physicians, researchers, faculty, students, and departmental staff in a fast-paced academic healthcare environment

• Processed and coordinated purchasing requests for computer equipment, office supplies, technology accessories, and departmental needs using Jaggaer

• Worked with vendors and internal departments to coordinate orders, repairs, service calls, equipment replacements, and ongoing service needs

2 Page

• Maintained equipment and supply inventories, tracked assigned assets, and coordinated equipment delivery and deployment

• Coordinated meetings, conference rooms, presentations, virtual meetings, departmental events, and research-related activities

• Supported faculty and staff with calendar, communication, technology, and operational needs

• Assisted with onboarding new faculty and staff, including equipment preparation, account coordination, and office readiness

• Prepared and maintained spreadsheets, documentation, correspondence, equipment records, and departmental tracking information

• Used Microsoft Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and other Microsoft 365 applications to support daily operations

• Inspected and troubleshot shared printers, computers, conference room equipment, and other office technology and coordinated vendor service when needed

• Maintained confidentiality when handling faculty, employee, departmental, and research- related information

• Managed multiple competing requests while providing professional, responsive, and customer- focused support

Senior Microcomputer Analyst School of Allied Health

• Provided administrative and technical support to faculty, staff, and students

• Coordinated equipment deployments, onboarding activities, documentation, and departmental technology needs

• Supported meetings, classrooms, presentations, and shared office equipment Senior Technical Consultant Baylor Breast Center

• Supported clinical and administrative operations through dependable technology and equipment support

• Coordinated equipment setup, troubleshooting, maintenance, and service requests

• Built strong working relationships with faculty, staff, and clinical personnel TECHNICAL SKILLS

Microsoft Office: Outlook, Word, Excel, PowerPoint Microsoft Teams OneDrive SharePoint Jaggaer Windows Hardware & Software Troubleshooting Printers Conference Room Technology Remote Support Inventory & Asset Tracking EDUCATION

Associate Degree in Business Administration

University of Phoenix

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